Mohammed Afroz
Summary
Dynamic professional with extensive experience at Deloitte Tax Services, excelling in global compliance and project management. Proven track record in automating processes and enhancing service level agreements. Adept at client and team management, with strong analytical skills and a commitment to process improvement, driving successful outcomes in complex environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager - Global Mobility Program Management and Client Management Group
Deloitte Tax Services India Pvt Ltd.
11.2015 - Current
- Liaised with clients and stakeholders to assess business needs, defining project scope to align with strategic objectives.
- Managed global assignments for employees, providing tax services including orientations and document collection.
- Automated global compliance reporting processes to enhance SLA management.
- Oversaw tax equalization collection and payment processes on a global scale.
- Managed team workflows to ensure timely completion of tax filings and reports.
- Streamlined feedback management processes, enabling timely client responses and facilitating implementation of corrective actions.
- Collaborated with management on developing strategic plans for achieving business goals.
- Standardized data protection guidelines globally in accordance with GDPR standards.
Loan Process Associate
Cognizant Technology Solutions
Hyderabad
04.2014 - 10.2015
- Processed loan applications by gathering required documentation and verifying information, contributing to timely approvals.
- Handled US mortgage loan processing, ensuring compliance with regulatory standards to mitigate risk.
- Maintained accurate records of loan transactions, supporting efficient processing and tracking.
Education
Master's - business administration (Finance-Regular)
Shadan Institute of Management Studies For Boys
Khairtabad06.2017
Bachelor of Commerce - B.com
St. Joseph's Degree College Tolichowki
Tolichowki05.2014
Skills
- Global mobility strategy
- Project management
- Client and team management
- Global compliance
- Financial reporting
- Process improvement
- Microsoft Office Suite
- Analytical thinking
- Problem solving
- Staff training and development
Certification
- Project Management Professional (PMP)
Accomplishments
- Won multiple Spot awards for excellent client service delivery (Monetary Prize of Rs. 5,000/- each)
- Won multiple Applause Awards for best performance (Monetary Prize of Rs. 10,000/- each)
- Won 'shout outs', a non-monetary recognition multiple times from different team members (Senior Managers & Managers) for supportive team member & best performances
Financial Management - Responsibilities
- Managed client billings and collection process.
- Analyzed variances, profitability margin, project costs and other financial metrics.
- Developed, tracked, monitored and communicated the project budget to the stakeholders.
- Setup projects in firm's financial system.
- Supported pricing of new projects.
- Reviewed work in progress to ensure that completed projects are billed and closed timely.
- Reviewed time and expenses to ensure compliance with firm policies as well as the master services agreement.
- Implemented governance and identified opportunities for cost savings.
- Managed financial reporting and inter-firm billing processes.
- Streamlined client billing and invoicing process.
Languages
- English
- Hindi
Professional Highlights
- Lead Cross-Border Teams - Brought the resources of a global team to client engagements in over 40 different countries allowing for standardized client service delivery across multiple global locations.
- Lead Client Management Group - Led a team of 10-15 professionals across various clients who support client engagement teams in day-to-day operations for seamless delivery of services to the clients across the globe.
- Client Proposals - Led client proposals team who coordinated globally with cross functional teams in securing data relating to pricing, tax savings, compliance, tax regulations, achievements etc. and worked on creating draft client proposals.
- Increased Engagement Revenue - Streamlined billing processes globally which helped increase billable opportunities, timely billing and collections, keep track of project financials which aided stakeholders in decision making.
- Transition Lead - Led the transition team for major technology and construction industry clients.
- Dean of Training Program - Led the training program for client management group by coordinating with the learning and development team in preparing the training materials, schedule and assigning instructors.
Personal Information
- Father's Name: Mohammed Saif Uddin
- Date of Birth: 07/10/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all the information presented hereby is true to the best of my knowledge and I claim responsibility of any consequences arising at any point due to the identification of any misrepresentation.
Timeline
Assistant Manager - Global Mobility Program Management and Client Management Group
Deloitte Tax Services India Pvt Ltd.
11.2015 - Current
Loan Process Associate
Cognizant Technology Solutions
04.2014 - 10.2015
Master's - business administration (Finance-Regular)
Shadan Institute of Management Studies For Boys
Bachelor of Commerce - B.com
St. Joseph's Degree College Tolichowki