Mohammed Akbar
Hyderabad
Summary
Overall 3 years of experience in L2 & L3 technical support and enhancement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate
Cognizant
Hyderabad
09.2021 - Current
- Currently working in the manufacturing domain for a 3M US-based project. A service-based model where handling user incidents is the primary goal.
- Troubleshot application errors by reviewing log files and system configuration settings.
- Performed root cause analysis of application issues and identified solutions.
- Troubleshot technical issues related to .NET technology and SQL databases.
- Improved and corrected existing software and system applications.
- Conducted testing of software and systems to ensure quality and reliability.
- Monitored system performance metrics to identify potential problems before they occur.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Intern
Cognizant
03.2021 - 07.2021
- Completed four months of training in C#, ASP.NET MVC technologies during my internship program at Cognizant.
Education
BTech - Mechanical
VNR Vignana Jyoti Institution of Engineering And Technology
Hyderabad07-2021
Intermediate - MPC-Mathematics, Physics And Chemistry
Narayana Junior College
Hyderabad06-2017
10th Class - SSC
Government High Boys School
Hyderabad01.2015
Skills
- C# programming
- ASPNET MVC
- Entity framework
- Object-oriented programming
- SQL Server Management
- CSS
- HTML
- Splunk Cloud
- Dynatrace
- Postman API
- SOAP UI
- GitHub
- Jira
- IT Service Management
- Agile methodology
- Manual testing
Certification
- Responsive Web Design: HTML5 + CSS3 for Entrepreneurs, 2018
- Complete C# Master class
- SQL for beginners: Learn SQL Using MYSQL and database design
- Agile Fundamentals: Including Scrum and Kanban, 2021
- Splunk cloud Udemy training course
- Generative AI training course
Internship
Cognizant Internship Program: Completed 4 months of training in C# and ASP.NET MVC technologies
Accomplishments
- Achieved Promotion from Entry-Level to Senior-Level Role
- Awarded for exceptional performance in project execution
Timeline
Associate
Cognizant
09.2021 - Current
Intern
Cognizant
03.2021 - 07.2021
BTech - Mechanical
VNR Vignana Jyoti Institution of Engineering And Technology
Intermediate - MPC-Mathematics, Physics And Chemistry
Narayana Junior College
10th Class - SSC
Government High Boys School