Altea Amadeus DCS
Mohammed Anas
Customer Service Executive
Malappuram,KL
Summary
Team Leader and Experienced Ground Handling Professional at AIASL, managing operations for Aeroflot, Mahan Air, and Belavia in Delhi Station, with prior experience at Qatar Airways in Cochin Station. Holds a B.Sc. in Psychology, IATA certification in Travel & Tourism, and a diploma in Passenger Services and Ground Operations. Skilled in team coordination, customer service, GDS systems, and airport operations; fluent in multiple languages and adept at working in multicultural environments.
Overview
2
2
years of professional experience
20
20
years of post-secondary education
8
8
Certificates
5
5
Languages
Work History
Team Leader, Customer Service Executive
AIASL Delhi
07.2024 - Current
- At AIASL Delhi, I lead the team managing ground operations for Aeroflot Russian Airlines, Mahan Air, and Belavia, ensuring seamless check-in, boarding, and baggage services, upholding airline-specific standards, resolving passenger concerns efficiently, and contributing to on-time departures and high customer satisfaction.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Customer Service Executive
AIASL
06.2023 - 06.2024
- At AIASL Cochin for Qatar Airways, I provided seamless passenger assistance during check-in, boarding, and baggage processes, ensuring compliance with safety protocols and delivering exceptional customer service.
- Trained in systems like Altea Customer Management and HAQIBA, I mastered procedures such as cabin door operations, baggage handling, and customer complaint resolution.
- My contributions included managing high-pressure scenarios, ensuring on-time performance, and maintaining Qatar Airways' premium service standards, earning recognition for consistently enhancing passenger satisfaction.
Visa And Reservation Head
AHDA Tours And Travels
02.2023 - 06.2024
- As the Visa and Reservation Head at AHDA Tours and Travels, I managed visa processing, flight bookings, and travel arrangements while leading a team to ensure efficient operations and high customer satisfaction.
- I streamlined processes, improved booking conversion rates by 20%, and maintained strong relationships with airlines, hotels, and embassies, achieving a 98% visa approval rate and consistently positive client feedback.
Education
Bachelor of Science - Psychology
University of Calicut
Calicut, Kerala 04.2001 - 03.2021
Foundation in Travel and Tourism - IATA
Alhind Academy
Calicut, KeralaDiploma - Passenger Services and Airport Operations
Alhind Academy
Calicut, KeralaSkills
Team supervision
Software
Sabre
Galileo
MS Office
Amadeus GDS
Certification
Computerized Training - Amadeus GDS
Timeline
Greater Customer Experience - Qatar Airways
02-2025
Team Leader, Customer Service Executive
AIASL Delhi
07.2024 - Current
Aircraft External Door Open Procedure by Qatar Airways
03-2024
Altea CM - Amadeus DCS by Qatar Airways
11-2023
Haqiba for MHB - Qatar Airways
09-2023
Customer Handling by Qatar Airways
07-2023
Customer Service Executive
AIASL
06.2023 - 06.2024
Computerized Training - Amadeus GDS
03-2023
Computerized Training - Sabre GDS
03-2023
Computerized Training - Galileo GDS
03-2023
Visa And Reservation Head
AHDA Tours And Travels
02.2023 - 06.2024
Bachelor of Science - Psychology
University of Calicut
04.2001 - 03.2021
Foundation in Travel and Tourism - IATA
Alhind Academy
Diploma - Passenger Services and Airport Operations
Alhind Academy
Languages
Malayalam
English
Hindi
Tamil
Arabic
HOBBIES
Singing, Watching Series, Exploring Places, Exploring Food Culture
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