MOHAMMED ASHICK S

• Directed team of 10 in integration projects, achieving timely and quality delivery.
• Drove architecture for integration using REST APIs and AWS Lambda functions.
• Executed technical feasibility studies and crafted solution designs aligned with business needs.
• Engaged stakeholders to translate business requirements into actionable technical solutions, ensuring alignment with project goals.
• Coordinated timelines and integration plans for concurrent projects, optimizing resource allocation and delivery schedules.
• Oversaw code reviews and technical validations to maintain coding standards.
• Developed tailored ServiceNow applications encompassing workflows, client scripts, and API integrations.
• Implemented stream connectors for real-time data integration across systems.
• Facilitated client interactions to discuss integration strategies and project updates, enhancing communication and stakeholder satisfaction.

Platform Initiatives

• Enabled ServiceNow platform capabilities including IntegrationHub, API Analytics (API Insights), DevOps (CI/CD), and Event/Streaming integrations (Stream Connectors).
• Enhanced API monitoring and visibility using ServiceNow API Analytics (API Insights) for better tracking and performance insights.
• Supported ServiceNow DevOps (CI/CD) integration, enabling automated and reliable application deployments across environments.
• Implemented stream/event-based integrations using ServiceNow connectors to enable real-time data flow between systems.

• Developed and administered ServiceNow applications to align with business needs.
• Implemented Client Scripts, Business Rules, and UI Policies based on requirements.
• Developed and maintained Service Catalog items and workflows with approvals.
• Configured and maintained Incident Management processes.
• Worked on PPM modules (Timesheets, Projects, Project Tasks).
• Used Import Sets for data transformation and integration.
• Delivered production support and resolved issues to maintain system reliability.
• Consulted with clients to enhance systems through tailored IT solutions.