Mohammed Ashwaq Hussain

• Managed sales conversion pipeline from initial inquiry and Test Ride (TR/HTR) bookings to lead conversion and sales closure, enhancing overall sales effectiveness.
• Product Expertise: Providing in-depth consultations on vehicle features, technical specifications, pricing, and financing options to influence purchase decisions.
• Maintained real-time sales reports and provided data-driven insights to refine conversion strategies and drive sales performance.
• Stakeholder Collaboration: Partnering with field teams and internal stakeholders to facilitate decision-making, service closures, and seamless vehicle delivery.
• Resolved customer escalations via email as key point of contact, achieving high levels of customer satisfaction and loyalty.
• Organized test ride sessions with product specialists to facilitate customer experiences.
• Salesforce CRM, Ameyo for high-volume calling, and Omni-channel platforms to ensure zero lead leakage. creating dashboards for specific branch at salesforce

• Coordinated PAN-India material pendency resolution with stakeholders to ensure timely supply chain operations.
• Managed resolution of payment hold/unhold cases and processed debit notes to maintain financial accuracy.
• Scaling partners using data-driven insights.
• Monitored and identified theft-related activities among partners to protect company assets.
• Detecting suspicious partners using fraud-tracing tools.
• Onboarded partners through KYC verification.
• Reconciliation for the logistics parcels for overall india

• Investigated complex fraud cases using advanced analytical tools and techniques.
• Conducted manual investigations to detect and analyze fraud patterns, improving detection accuracy.
• Utilized Tableau to identify and visualize abnormal data spikes, enhancing fraud detection capabilities.
• Managed customer and merchant-level fraud cases, ensuring compliance with fraud prevention protocols.
• Reviewed transaction data to identify suspicious patterns and potential fraud indicators.
• Conducted partner fraud investigations by applying penalties according to standard operating procedures.
• Penalized suspicious accounts and managed blacklisting/whitelisting.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.

Managing high-value fraud cases.

• Validating customer identities via KYC.
• Detecting bulk merchant fraud.
• Investigated bulk patterns to uncover fraudulent activities by assessing IP addresses, pin codes, and identical account information.
• Assessed and blacklisted customer accounts that did not meet compliance thresholds to prevent fraudulent activities.
• Leading small teams to ensure case resolution.
• Connected patterns of underlying account associations to uncover undetected fraud.

• Validated identities and monitored suspicious activities to mitigate fraud risks.
• Executed fraud detection using bulk data tools to identify potential threats.
• Analyzed data to identify emerging fraud trends.
• Detected approval risks to prevent financial loss.
• Managed bulk blacklisting and whitelisting processes.