Mohammed Asim Taj
Hyderabad,TG
Summary
Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs. Team player and clear communicator. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Senior Collection Representative
Synchrony Financial (SCP Department)
07.2017 - 02.2024
- Responsibilities include managing collections and recovery processes
- Utilize expertise to handle customer queries and provide effective solutions
- Maintain a balance between quality service and meeting customer requirements
- Generate sales by promoting appropriate products and services
- Prepare reports and update the team with new information.
Account Operator
HSBC Data processing Indian Pvt. Ltd.
- Resolve customer queries utilizing personal knowledge and liaising with different departments
- Worked with the banking and credit card team where I use to assist customer with their credit and banking related issues and also help them making transfers and setting up a standing instructions on account
- Maintain equilibrium between quality service and matched customers requirement with HSBC products and service to generate sales, have been a sales SPOC and also helped my team mates to work on the products and achieve it and also prepared guidelines for sales
- Have updated M.I, s for the team and also update team with new updates during DD
- Have experience in producing and preparing reports
- Strong time management skills, and able to work under challenging environment, with tight timeline ability to work under pressure
- Ability to plan, and organize effectively, as well as adopt a flexible approch to change
- I have been a part of the team and participated in all the activities as a team player
- I was also an audit SPOC for the team used to check E-mail (internal E-mails), leads and any other customer information’s is stored or not
- Flexible to work the non-standard work hours in line with business requirements, whenever required
- After being with banking and credit card team, was moved to internet banking team, where I have assisted the customer’s in making transfers and other internet banking related issues
Sales Executive
Dell International Service India Ltd (Hyderabad)
- Worked for a process called E N A sales
- Have solved the queries of the customers who had problems regarding billing and technical connectivity
- Helped the customers by giving them technical support for the problem faced with the set top box, TVs and remote
- I have got accolade from customers for solving their problems regarding technical and billing issues and also helped them in reducing their cost.
Education
High School Diploma -
Eiilm University
Sikkim12.2011
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
Marriage Status
Married
Resume
- Academic Qualifications: B com from (The Eastern Institute for Integrated Learning in Managemen
- Intermediate from Crescent junior college Hyderabad.
- SSC from frobbles high school .
Personal Information
- Date of Birth: 04/13/84
- Gender: Male
Hobbies and Interests
Music, Swimming, Origami
origami
Origami is the Japanese art of paper folding. In modern usage, the word "origami" is often used as an inclusive term for all folding practices, regardless of their culture of origin. The goal is to transform a flat square sheet of paper into a finished sculpture through folding and sculpting techniques.
Timeline
Senior Collection Representative
Synchrony Financial (SCP Department)
07.2017 - 02.2024
Account Operator
HSBC Data processing Indian Pvt. Ltd.
Sales Executive
Dell International Service India Ltd (Hyderabad)
High School Diploma -
Eiilm University
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