Mohammed Ayaz
Bengaluru
Summary
Results-driven IT professional with over 4 years of experience in IT/ITES across diverse business sectors, including Banking, Telecom, and E-commerce. Proven ability to resolve complex issues through innovative problem-solving and effective teamwork. Skilled in collaborating with multicultural teams to achieve organizational goals and enhance operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Data Analyst
Cognizant Technology Solutions Ltd.
08.2022 - Current
- Collected, validated, and analyzed large volumes of operational and transactional data to identify trends, process gaps, and performance bottlenecks.
- Designed and developed automated Excel dashboards (Pivot Tables, VLOOKUP, Macros) to visualize key process metrics and improve decision-making efficiency.
- Extracted data from internal databases using SQL queries to support reporting and ad hoc analysis requests.
- Conducted root cause analysis of process discrepancies and implemented data-driven solutions, improving process accuracy and reducing error rate by X%.
- Collaborated with cross-functional teams to understand business requirements and translate them into structured data reports.
- Created and maintained periodic reports to monitor KPIs such as process efficiency, error rate, turnaround time, and compliance.
- Automated repetitive reporting processes using Power Query, VBA, or Python (if applicable) to reduce manual effort by X%.
- Presented clear and actionable insights to management, driving improvements in process and policy.
- Ensured data quality and consistency by applying data validation rules and standard documentation practices.
Customer Service Executive
Concentrix Daksh Services Private Ltd.
02.2021 - 07.2022
- Company Overview: One Plus Technology Co. Ltd.
- Experience in performing data Analysis and answering business related queries
- Experience in Statistical analysis of customer related issues raised
- Used MS Excel Pivot Tables to perform analysis and answer business related queries
- Experience in assisting customers for various range of technical queries. Understand and troubleshooting of issues reported.
- Incident Management of the various tickets/incidents raised.
- Delivering information about a company's products and services
- Processing orders and transactions. Resolving issues and handling customer complaints.
- Collecting customer feedback and tracking customer service metrics.
- Tools Used – Customer Relationship Management (CRM), Knowledge Base Software, Desktop soft phone (phone App)
- One Plus Technology Co. Ltd.
Customer Support - Operations
Aegis Customer Support
10.2019 - 02.2020
- Company Overview: Leading Retail and E-commerce Company
- Experience in assisting customers for various range of product queries.
- Address and resolve customer complaints or concerns in a professional and timely manner
- Maintain a high level of company product knowledge to effectively answer customer queries
- Identify opportunities to up sell or cross-sell products and services to customers
- Collaborate with other team members and departments to ensure customer satisfaction.
- Tools Used - Customer Relationship Management (CRM), Knowledge Base Software Desktop soft phone (phone App), MS Excel
- Leading Retail and E-commerce Company
Education
B.SC - Computer Science
MSS Wakf Board College
MaduraiHSC -
Tagore Vidyalaya Higher Secondary School
MaduraiSSLC -
Tagore Vidyalaya Higher Secondary School
MaduraiSkills
- Data analytics and visualization
- MS Power BI and Tableau
- Python and SQL programming
- Microsoft Office proficiency
- Quality and incident management
- Document preparation skills
CUST
- Father's Name: V K Ajaz Ahamed (Late)
- Mother's Name: K Raisa Begum
- Date of Birth: 10/14/98
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Muslim
- Title: Senior Process Executive
Hobbies and Interests
- Surfing the Internet
- Reading Newspaper
- Learning New Technologies
- Playing Badminton/Tennis
Domain Expertise
- Banking and Financial Services
- Telecom
- E-commerce
Disclaimer
I confirm that the above information given is true to my best of knowledge.
Personal Information
Certification
Certified in Artificial Intelligence (AI) +CHATGPT, Udemy - 3 HRS
Languages
English
Advanced (C1)
Urdu
Upper intermediate (B2)
Tamil
Advanced (C1)
Timeline
Senior Data Analyst
Cognizant Technology Solutions Ltd.
08.2022 - Current
Customer Service Executive
Concentrix Daksh Services Private Ltd.
02.2021 - 07.2022
Customer Support - Operations
Aegis Customer Support
10.2019 - 02.2020
B.SC - Computer Science
MSS Wakf Board College
HSC -
Tagore Vidyalaya Higher Secondary School
SSLC -
Tagore Vidyalaya Higher Secondary School
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