

Branch Manager overseeing branch operations, team coordination, and service delivery for a team of 3–5 employees across customer-facing functions. Balances process compliance, staff guidance, and closing 100+ customer escalations per month to keep daily operations running smoothly. Meets 1000+ customers,Draws on banking and retail exposure to support consistent service and accountability.
Store operations management
Inventory control
Merchandising
Cash handling
Customer service
Sales forecasting
Staff scheduling
Microsoft Word
Microsoft Excel
Basic Tally
Typewriting
Point of sale systems
Sales reporting
Performance coaching
Promotional planning