Technical Support Engineer with 1 year of experience. Skilled at resolving customer inquiries, providing product knowledge, and offering technical support. 8 years of experience with Statistical Planning, accounting, report generation and interpretation with expertise in report compilation.
Overview
11
11
years of professional experience
Work History
Assistant
State Government of Tamilnadu
Chennai
03.2016 - Current
Collaborated with core team to present departmental activities to apex bureaucracy and Head of State using Microsoft PowerPoint.
Monitored implementation of State-sponsored welfare schemes for farmers using Microsoft Excel.
Accounting and Management of funds received from Union Government through Single Nodal Agency accounts in Public Financial Management System.
Contributed to the team that procured inputs for the enhancement of milk and meat production in selected sub-basin areas through tender processing.
Managed supply chain processes, ensuring timely delivery of procured products.
Developed filing systems to organize records and documents, enhancing retrieval efficiency.
Support Engineer
CSS Corp
Chennai
02.2015 - 03.2016
Supported over 1000 customers through voice and chat, ensuring timely resolution of technical issues.
Resolved B2C VoIP inquiries, improving user experience and satisfaction during one-year tenure.
Mentored trainees in live technical support, developing skills and strengthening team performance.