Mohammed Daniyal
Bangalore
Summary
I am looking for a bright and rewarding career that will enable me to efficiently contribute to my skills as a professional, so that my creativity and capabilities are enhanced. I aspire to work in an organization that provides ample opportunity for growth and recognize performance.
Overview
6
6
years of professional experience
Work History
L1 SERVICE DESK (PROJECT NAME KPMG)
TATA CONSULTANCY SERVICES
06.2022 - Current
- First Line User Support acted as the initial point of contact for users facing errors or issues, demonstrating empathy and resolving concerns effectively
- Basic Troubleshooting conducted basic troubleshooting utilizing Knowledge Base articles to address user concerns promptly
- INC Ticket Management managed INC tickets in the Snow portal, handling both incoming tickets and user calls to ensure timely resolution
- KCw portal Incidents addressed incidents related to the KCw portal through basic troubleshooting, escalating to the level 3 team when necessary due to limited access
- INC Ticket Creation created INC tickets on Snow on behalf of users during calls, streamlining the query resolution process
- Delivered exceptional customer service by effectively addressing customer inquiries, resolving issues, and providing accurate information about Iphone products and Optus plans
- Demonstrated strong communication skills by effectively conveying complex technical information in a clear and concise manner to customers
- Utilized problem solving skills to troubleshoot technical issues with Iphone and recommend appropriate solutions to customers
- Maintained a high level of professionalism and integrity while adhering to company policies and procedures
- Adapted quickly to changes in technology and product offerings, ensuring up to date knowledge to assist customers effectively
CALL CENTRE EXECUTIVE
EATEASY-ORDER FOOD & GROCERY ONLINE
Bangalore
01.2020 - 04.2022
- Handling both Voice & Non-Voice process with customers of all regions
- Acquiring end to end knowledge of the Dashboard at the back end
- Handling data entries sent by the clients and ensuring reflecting with exact details on the website
- Handling the work with a stress-free environment with proper communication with the team members
TEAM LEADER
BURGER KING
Bangalore
02.2019 - 01.2020
- Manage the operation and admin
- Lead and motivate the team
- Manage performance
- Solving problems
- Care for the health, safety and welfare of your people
Education
DIPLOMA -
R.N.S POLYTECHNIC UNIVERSITY
Murudeshwara01.2019
PRE-UNIVERSITY DEGREE -
SARASVATI VIDHYALAYAL PRE-UNIVERSITY
01.2015
SSLC -
TOUHEED ENGLISH MEDIUM SCHOOL
Gangolli01.2013
Skills
- Positive Thinker
- Leadership Quality
- Creative Thinking
- Guest inquiry resolution
- Incident management
- SLA management
- Proactive
- Communication
Certifications And Awards
- Feedback Enabler Certificate, 2025
- Infra & Data Security: Cyber Security Foundation, 2024
- Xcelerate Warrior Certificate, 2023
Languages
- English
- Kannada
- Urdu
- Hindi
Personal Information
- Date of Birth: 09/06/98
- Gender: Male
- Marital Status: Single
Hobbies and Interests
- Outdoor Games
- Interactive with People
Disclaimer
I hereby declare all statements made in this application are true, complete and correct to the best of my knowledge and belief. I understand that in the event of any information being found false or incorrect at any stage for my candidature for the said post is liable to cancel.
Timeline
L1 SERVICE DESK (PROJECT NAME KPMG)
TATA CONSULTANCY SERVICES
06.2022 - Current
CALL CENTRE EXECUTIVE
EATEASY-ORDER FOOD & GROCERY ONLINE
01.2020 - 04.2022
TEAM LEADER
BURGER KING
02.2019 - 01.2020
DIPLOMA -
R.N.S POLYTECHNIC UNIVERSITY
PRE-UNIVERSITY DEGREE -
SARASVATI VIDHYALAYAL PRE-UNIVERSITY
SSLC -
TOUHEED ENGLISH MEDIUM SCHOOL