MOHAMMED FARAZ RIYAZ

• Achieved 92% average customer satisfaction rating to date, surpassing team goal by 100%.
• Responded to numerous daily calls from unsatisfied customers regarding shipment delays, order mistakes, and lost orders.
• Handled outbound calls weekly, addressing customer inquiries and resolving issues.
• Conducted weekly RCA activities to enhance advertising strategies and business growth.

• Key Account Manager Role

The role of the key account manager includes:

• Building and Nurturing Relationships

Imagine being the go-to person for your company's most esteemed clients – the one they can trust, rely on, and confide in.

As a KAM, building strong rapport and cultivating genuine relationships are your superpowers. You'll dive deep into understanding your key clients' business objectives, pain points, and aspirations.

By aligning your company's offerings with their unique needs, you become an invaluable partner in their growth journey.

• Strategic Planning

A KAM is the strategic mastermind behind driving revenue and profitability from key accounts.

Your prowess lies in crafting and executing carefully tailored account plans that maximize business growth while exceeding your client's expectations.

You will analyze market trends, anticipate challenges, and identify hidden opportunities that position your clients for success.

• Sales and Business Development

Gone are the days of mundane sales pitches. As a KAM, your sales acumen takes a sophisticated turn.

You will identify upselling and cross-selling opportunities within key accounts, skillfully presenting new offerings that perfectly align with your client's evolving needs.

Your flair for consultative selling ensures that each proposal delivers unmatched value and propels both your client and your company toward greater heights.

• Market Analysis

In the fast-paced business landscape, staying ahead of the curve is paramount. As a KAM, you're the industry watchdog, keeping a watchful eye on market trends, competitors, and emerging opportunities.

Armed with this knowledge, you advise your clients, guiding them through ever-changing terrains, and ensuring they remain at the forefront of their respective industries.

• Facilitated collaboration across marketing, product development, and customer support to deliver exceptional service to key accounts.

Teamwork makes the dream work, and as a KAM, you're the epitome of collaboration.

You will work hand-in-hand with different internal teams – marketing, product development, and customer support – to deliver seamless and exceptional services to your key accounts.

Your ability to bridge the gap between departments ensures that your clients receive nothing short of top-notch service.

• Managed sales and services for telecom and retail sectors to drive customer engagement.
• Oversaw daily operations of store team to ensure efficient workflow.
• Oversaw compliance and backend operations to ensure regulatory adherence and smooth functioning.
• Coordinated with technical team on training and certifications to enhance team capabilities.
• Implement all above points strictly and cultivate maximum sales.
• Build and strengthen relationships with Customers thereby ensuring high customer-satisfaction by providing them with complete product support.

• Formulated promotion strategy for jio phones, increasing sales and brand awareness.
• Drove promotional activities, designed and launched contests and schemes to enhance product visibility.
• Managed incentives, channel payouts, and communications to optimize engagement.
• Administered internal and external databases to ensure data integrity and accessibility.