Mohammed Hafeez

Working as a Finances & Performance Process Specialist from Dec 2017 to present, I am engaged in purchase order, invoice, performance, and contract management.

Invoice Management:

• I have to validate and audit the billing details and invoices submitted by the supplier every month for the work performed by them.
• Generated weekly summary reports to track team performance and progress towards goals.
• Validated and ensured adherence to agreed rates and terms for supplier billing, reviewing 400-450 sheets per month.
• I have identified and avoided a value leakage of $5-6M for the client.

Performance Management:

• Validated supplier's monthly SLAs for work performed.
• Ensured supplier's adherence to critical SLA and client agreed percentage and terms.
• Organized and maintained documents, files and records.
• Worked with management team to improve workflows and eliminate unnecessary tasks.

Contract Management:

• We need to upload contracts on the client tool when a contract is signed with a supplier.
• While uploading the contract, we also upload pricing, deliverables, obligations, start and end dates, and the total value of the contract per year.

Brief of Tasks:

• Assisting and guiding clients with their issues related to Apple Products.
• Preparing trackers and reporting to the higher-level management. Provide technical support with issue resolution via chat/email electronic medium.
• Back-end support: Preparing trackers and graphs. Provide support to the clients using Bomgar and SAP software applications.
• Preparing E2E Dashboard and working on ad hoc reports.