Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
Languages
Timeline
Generic
MOHAMMED HAJI

MOHAMMED HAJI

Hyderabad

Summary

Dynamic sales manager with extensive experience at AVS Enterprise, excelling in visa processing and customer service. Proven track record in boosting sales performance and fostering client relationships. Proficient and performance monitoring, driving significant revenue growth while ensuring exceptional service quality.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager Sales

AVS Enterprise
01.2023 - Current
  • Converting enquiry into a confirmed sale by demonstrating all the visa information to the client about the country of their interest.
  • Offering best possibilities advice to the clients in their travel plan and other visa services.
  • Vast knowledge on tourist and visitor visas across the globe.
  • Build and maintain strong relationships with clients.
  • Monitor and analyze sales performance, identifying areas of improvement.
  • Stay up to date on market trends, competitors, and customer needs.
  • Provide regular sales performance reports.
  • Establish sales target and key performance indicators.
  • Focus on building relationships with business clients.
  • Manage existing client relationships.
  • Work with cross functional teams (Marketing's, Customer service).

Travel Consultant

LIORA WORLD TOURS
02.2023 - 12.2024
  • Company Overview: HYDERABAD
  • Handling of Group Sales and FITs from Travel Agencies and Student consultancies.
  • Managing Group tour for Holyland clients.
  • Building and maintaining good working relationships with customers and suppliers.
  • Regularly visiting Airline office to ensure expected service level is maintained by the operations team and resolve their concerns, if any, at the earliest.
  • Assisting Branch Head in daily activities.
  • Responsible for increase the Company's Sales Revenue with specific growth targets on individual agents.
  • Identifying opportunities and strategies to increase sales.
  • Reporting on agent sales, YOY comparisons and growth analysis.
  • Managing Group tour for Holyland clients.
  • HYDERABAD

Airport Operations and Customer Service Executive

INTERGLOBE AVIATION PVT LTD.
Hyderabad
07.2012 - 06.2020
  • Company Overview: (INDIGO AIRLINES)
  • Managing all allocation of AOCS (Airport Operation & Customer Services).
  • Brief policies and procedures to all operating staff during the shift and monitor effectiveness.
  • To provide professional, industry-standard and satisfied services to the guest.
  • To ensure functioning of safety, security and quality system within the area of responsibility.
  • Solving queries of national and international passengers.
  • Managing for hassle free and comfortable journey.
  • Managing a strong relation with passengers.
  • Making Reservations through online (Amadeus, Galileo, Flight speed and Sky speed).
  • Solving the queries of the passengers during the irregularity operations of the flight.
  • Interacting with passengers for current updating.
  • Supervising Check-in Counters using Navitaire software.
  • Team leader and supervisor of the airport terminal.
  • Make sure that no discrepancy happens with the staff during the check-ins.
  • Handling the passengers who miss the flight and who is irritated.
  • Responsible for interacting with customers and assisting them in their queries or issue during check-ins baggage's.
  • Played a vital role in training newly joined staff on airport operations and customer service program.
  • Resolved customer complaints in a timely and professional matter.
  • Received excellent rating from customers in terms of professionalism and quality of service to customers.
  • Investigation of pilferage and theft article in aircraft and in office premises.
  • Good experience over software's like Navitaire & Flight Speed.
  • Well-Organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organize and supervise the assigned tasks.
  • Audits of the operations.
  • Escort VVIP, VIP, CIP etc.
  • Supervising Ramp operations.
  • Sought out issues at ramp during the flight operations.
  • Conducting the pre- flight and post flight briefings with the team.
  • Ensure that all the flight departed on time with safety and security.
  • Surveillance at Baggage Make up & Baggage Break up Area.
  • (INDIGO AIRLINES)

Education

Master's Degree - Business Administration, FINANCE AND MARKETING

Osmania University

Bachelor's Degree - Commerce

Osmania University

Diploma - Aviation, Hospitality and Travel Management

Frankfinn Institute of Airhostess and Training

Skills

  • FI-GL
  • Accounts Payable
  • Accounts Receivable
  • Assets Accounting
  • Cost Elements Accounting
  • Cost Center Accounting
  • Profit center accounting
  • Internal orders
  • Profitability analysis
  • Product costing
  • S4 HANA
  • ERP
  • SAP-R/3 FI/CO
  • Lead generation
  • ECC 60 EHP 7
  • S/4 HANA
  • Windows -10/11
  • MS Word
  • Excel
  • PowerPoint
  • Sales management
  • Visa processing
  • Customer service
  • Performance monitoring

Certification

  • Qualified in Dangerous Goods Regulations basic course conducted by the Director General of Civil Aviation (DGCA), India (IATA certified)
  • Qualified in DCS (Departure Control System), flight speed, and Mini Soft
  • Qualified in basic AVSEC, conducted by the Bureau of Civil Aviation Security
  • Qualified screener conducted by Bureau of Civil Aviation Security
  • Attended the Service from the Heart, Soft Skills Training, and Pit Stop training
  • Qualified in ramp safety awareness exam

Personal Information

  • Date of birth: 27 July 1988
  • Gender: Male
  • Nationality: Indian

Accomplishments

Awarded as best employee of the month by Indigo Airlines

Target achiever

Languages

English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1

Timeline

Travel Consultant

LIORA WORLD TOURS
02.2023 - 12.2024

Manager Sales

AVS Enterprise
01.2023 - Current

Airport Operations and Customer Service Executive

INTERGLOBE AVIATION PVT LTD.
07.2012 - 06.2020

Master's Degree - Business Administration, FINANCE AND MARKETING

Osmania University

Bachelor's Degree - Commerce

Osmania University

Diploma - Aviation, Hospitality and Travel Management

Frankfinn Institute of Airhostess and Training

Similar Profiles

CREATE PROFILE
MOHAMMED HAJI