Mohammed Haneef S

• Achieved consistent monthly and annual sales targets through strategic corporate client acquisition.
• Expanded corporate customer network by developing strong relationships with hospitals and healthcare partners.
• Increased revenue growth through effective sales planning and account management.
• Successfully negotiated corporate contracts and service agreements with key clients.
• Improved customer retention and client satisfaction through proactive relationship management.

Almayar Electrical & Switch Gear

• Developed business opportunities and generated new client relationships to drive revenue growth.
• Managed procurement activities including vendor sourcing, quotation analysis, and purchase negotiations.
• Coordinated with suppliers and clients to ensure timely delivery of materials and project requirements.
• Maintained strong relationships with vendors, contractors, and key business partners.
• Prepared and evaluated purchase orders, pricing comparisons, and procurement reports.
• Identified market opportunities and supported business expansion through strategic planning.
• Negotiated contracts, pricing, and commercial terms with suppliers and clients.
• Collaborated with internal teams to ensure smooth execution of sales and procurement operations.
• Monitored inventory requirements and ensured cost-effective purchasing practices.
• Handled client inquiries, follow-ups, and business presentations to strengthen customer engagement.
• Ensured compliance with procurement policies, quality standards, and operational procedures.

• Handle tickets and chats as per instructions for response/resolution/Escalation as per the audit parameters
• Collect and compile database for analysis & document data collected, Update data on a regular basis. Send the collected data to the clients on a regular basis as per the client Policy
• Analyze and generate reports based on the criteria set by the client
• Act as the point of contact between the executives and internal/external clients
• Take dictation and minutes and accurately enter data
• Monitor office supplies and research advantageous deals or suppliers
• Produce reports, presentations and briefs
• Develop and carry out an efficient documentation and filing system
• Provide regular feedback to senior management about marketplace and competitor activity
• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Supervised and managed a team of 25–35 customer service associates to ensure smooth daily operations.
• Monitored team performance and ensured achievement of service quality and SLA targets.
• Handled customer escalations and supported the team in resolving complex service issues.
• Maintained accurate documentation of customer interactions, service requests, and operational reports.
• Coordinated with support and operations teams to improve process efficiency and customer experience.
• Conducted regular team briefings and weekly updates on process learnings, performance improvements, and operational changes.
• Managed shift schedules and roster planning to ensure optimal team productivity.
• Trained and mentored team members on customer handling, process compliance, and service standards.
• Ensured adherence to company policies, quality standards, and operational procedures.

• Provided technical support and resolved customer queries through calls for idea call center.
• Handled troubleshooting for mobile network, internet, and service-related issues.
• Assisted customers with billing, activation, and account-related concerns.
• Ensured quick resolution of complaints while maintaining high customer satisfaction.
• Escalated complex technical issues to the concerned teams for timely resolution.
• Maintained accurate records of customer interactions and service requests.
• Followed company SOPs and service quality standards during customer interactions.
• Achieved performance targets related to call handling, resolution time, and customer service.