MOHAMMED IBRAHIM
Bangalore
Summary
- A Journey from Contractor to Senior Analyst with 7 Years of Expertise in HR Operations and HR Shared Services for both US and UK EMEA clients.
- Sound knowledge of various software - ServiceNow, Workday, SAP success Factors, Kenexa Brassring, Oracle/MyHR, PeopleSoft, Talent Connect/ICIMS, Journeys and A BOT user with Automation Anywhere.
- Expertise in Client management, Data analysis, Data modeling and Business Operations with several years of experience in industry.
- Reliable Senior Analyst with outstanding talents like communication, relationship building & adroitness in successfully managing multiple tasks at any given point.
- Dedicated to providing Leadership and coordination in teams.
Overview
7
7
years of professional experience
Work History
SENIOR ANALYST
GALLAGHER
04.2025 - Current
- Individual Contributor and Team Player, Handling Transitions - Preparing SOP's, Making it a successful go-live, Preparing and reviewing AHT for the same, Creating process Checklists, Adhoc Projects, Adhering to deadlines, Handling Bulk requests in Processes like COED (Changes of Employee Details) for both UK & EMEA regions, Working on critical process reports and sharing it with Business Stakeholders and HRBP's, Ensuring all Payroll impacting activities are closed before Payroll cut-off, Working on Pre and Post Payroll cut-off reports, etc. Working closely with Learning and development team and Payroll team in Termination Process, etc.
SENIOR PROCESS ANALYST
GALLAGHER
Bangalore
07.2024 - 03.2025
- Working end to end on processes like Onboarding, Keying and Converting Employee records in Oracle (MyHR), Changes Of Employee Details, Data Quality Management, Documents on records, References, Termination, etc. for UK and EMEA regions.
- Non-productive and team engagement - On time quality checks for work processed, Feedbacks, Training plans, Process improvement ideas, Initiatives, Fun activities, Collaborations, Sharing knowledge wherever required, Setting Goals and working on achieving it, Open for knowledge by constant learning, etc.
HR OPERATIONS ANALYST (SME)
ACCENTURE
09.2023 - 02.2024
- Subject Matter Expert in a HR process for a UK based client.
- Responsible for delivering HR Shared Services from hire to retire like, Leave of absence, Benefits, Employment verification, Termination requests, Right to work, etc.
- By working on tools like Workday, ServiceNow and Citrix.
- Handling end to end operational excellence like 3x3, Client escalations, Preparing Root Cause Analysis, Creating Checklist for processes, FMEA, etc.
HR OPERATIONS ASSOCIATE - HR OPERATIONS ANALYST
ACCENTURE
11.2018 - 08.2023
- Subject Matter Expert in HR backend operations for Exits, Records and Unemployment team for US based client.
- Employee Data Management in SAP Success Factors Employee Central.
- Team Management, training new hires and provide refresher trainings to existing team members.
- Great SQF tool knowledge, perform audits, sharing feedback both written and verbal.
- Handling end to end operational excellence for the team like 3x3, FMEA, SIPOC, DLPM, Escalation metrics, etc.
- Driving team engagement and process improvement ideas.
- Responsible for managing Automation (2 BOTs) in process and Perform audits.
TECHNICAL SUPPORT ENGINEER (L1)
ACCENTURE
Bangalore
07.2018 - 10.2018
- Handling software related issues and troubleshooting for diamond clients, expertise in Quick fixes like software installing/uninstalling Dispatching to L2 Engineer team.
Education
BACHELOR OF BUSINESS MANAGEMENT - Human Resources And Finance
ST. ALOYSIUS DEGREE COLLEGE
BANGALORE06-2018
Skills
- Strong interpersonal & communication skills
- MS Office Suite
- WPM: 90
- Ability to work independently & collaboratively as a team
- Problem Solving
- Leadership Skills
- Meticulous attention to detail
- Excellent Organizational skills
- Poised under pressure
- Process improvement ideas
- Validation & Preparation of Trackers
- Business Management - Getting work done
- Team Engagement activities
- Great in Providing Trainings
Languages
English
Advanced
C1
Hindi
Upper Intermediate
B2
Urdu
Proficient
C2
Awards
- Star Performer Award
- Star of Business Award
- HighFlyer Award
- Star of the Month Award
- Recognition from Onshore for handling projects and transitions smoothly before deadline
- Recognition from Management across our division for Process ideas submitted, Team engagement activities and ideas for it
- Recognition from team members for being supportive, encouraging & mentor
Top Strengths
- Achiever
- Activator
- Focus
- Developer
- Learner
Timeline
SENIOR ANALYST
GALLAGHER
04.2025 - Current
SENIOR PROCESS ANALYST
GALLAGHER
07.2024 - 03.2025
HR OPERATIONS ANALYST (SME)
ACCENTURE
09.2023 - 02.2024
HR OPERATIONS ASSOCIATE - HR OPERATIONS ANALYST
ACCENTURE
11.2018 - 08.2023
TECHNICAL SUPPORT ENGINEER (L1)
ACCENTURE
07.2018 - 10.2018
BACHELOR OF BUSINESS MANAGEMENT - Human Resources And Finance
ST. ALOYSIUS DEGREE COLLEGE