Mohammed Irfan

Experienced customer service representative with 5+ years in service and sales support. Recognized for outstanding communication and interpersonal abilities, consistently achieving high customer satisfaction.

Seeking a fulfilling career with a leading company, eager to contribute in a dynamic, innovative environment and pursue ongoing professional growth. Eager to contribute as a team player in an innovative environment.

• Received the Spot Award twice for maintaining outstanding performance over 4 consecutive months.
• Received recognition and rewards for consistently maintaining high standards of quality.
• Consistently recognized as "Best Overall Performer of the Month for Sales" on multiple occasions.
• Achieved victory in the Sales contest from August to October 2019.

• Offered extensive on-site support during critical business needs, extending shifts to maintain uninterrupted operations.
• Led team meetings to communicate process improvements and effectively handled escalation calls.
• Provided skilled administrative support to team members, displaying a commitment to enhance operational efficiency.
• Implemented rigorous follow-up procedures, ensuring prompt and effective resolution of customer inquiries and requests.

• Proficient in thriving within fast-paced environments with tight deadlines.
• Proficient in collaborating with and leading teams to achieve shared goals, valuing both individual and collective contributions.
• Comfortable independently handling diverse complex tasks, including confidential information, and skilled at multitasking.
• Effective in self-directed roles, adeptly managing complex functions, meeting expectations, and taking ownership for results.