

Client and operations management professional with 11+ years of overall experience, including 7+ years of direct client account and stakeholder management experience across ADP and Sutherland. Currently managing 9 ADP client accounts across statutory compliance, payroll tax, operational governance and Centre of Excellence activities. Demonstrated record of 100% client retention at ADP, successful annual price-revision outcomes, and cross-functional delivery of process-improvement initiatives. Experienced in client relationship management, stakeholder engagement, escalation resolution, revenue protection, team leadership and data-driven problem solving.