Summary
Overview
Work History
Education
Skills
Certification
SELECTED CLIENT SUCCESS & BUSINESS IMPACT
Personal Information
LEADERSHIP & STAKEHOLDER MANAGEMENT
TARGET INTERNAL MOVEMENT
Languages
Timeline
Generic
MOHAMMED JAFER

MOHAMMED JAFER

Chennai

Summary

Client and operations management professional with 11+ years of overall experience, including 7+ years of direct client account and stakeholder management experience across ADP and Sutherland. Currently managing 9 ADP client accounts across statutory compliance, payroll tax, operational governance and Centre of Excellence activities. Demonstrated record of 100% client retention at ADP, successful annual price-revision outcomes, and cross-functional delivery of process-improvement initiatives. Experienced in client relationship management, stakeholder engagement, escalation resolution, revenue protection, team leadership and data-driven problem solving.

Overview

2
2
Languages
1
1
Certification
12
12
years of professional experience

Work History

Manager, Statutory & Compliance

ADP
05.2024 - Current
  • Managed 9 client accounts end to end, collaborating with clients and internal stakeholders to ensure payroll and income tax compliance and optimize operational service delivery.
  • Manage statutory compliance activities covering Professional Tax (PT), Provident Fund (PF), ESI, Labour Welfare Fund (LWF) and International Worker (IW) requirements.
  • Manage Income Tax compliance activities including Flexi Benefits and Full & Final Settlement requirements.
  • Maintained 100% client retention during tenure at ADP through proactive engagement, issue resolution and stakeholder management.
  • Lead Centre of Excellence activities covering Invoicing, Price Revision, Contract Management, TDS Filing and Trust Clients.
  • Supported annual price revisions across the portfolio; secured client acceptance for revisions including 3%, 5%, 3.5% and 3.93%, contributing positively to revenue.
  • Manage Investment Proof Validation activities covering calendars, guidelines, validation and quality checks.
  • Managed Repository data for Lodgement and established the ongoing process.
  • Led improvement project to reduce pending PF e-Nomination cases through structured follow-up, analysis, and coordination with stakeholders.

Manager

SUTHERLAND
01.2015 - 05.2024
  • Recognized as Manager of the Year for consistently leading team performance across all quarters.
  • Managed a 42-member organization, including 2 Team Leaders, with accountability for team performance, service delivery and operational outcomes.
  • Managed client and internal stakeholder relationships across multiple business segments, resolving operational issues and ensuring alignment on service expectations.
  • Supported the implementation of a new process in collaboration with the client's global leadership team.
  • Led revenue-protection project addressing missed client queries contributing to revenue loss, reducing identified issue rate from 8.54% to 1.47%.
  • Progressed through four levels of responsibility: Associate (2015), Senior Associate (2017), Lead (2019) and Manager (2021).
  • Received the Best Team Leader Award for leadership, performance and team contribution.

Education

Bachelor of Engineering (B.E.) - Electronics & Communication Engineering (E.C.E.)

Skills

  • Client Relationship Management
  • Client Retention & Renewal
  • Strategic Stakeholder Management
  • Revenue & Price Revision Management
  • Escalation Management
  • Service Governance
  • Payroll & Statutory Compliance
  • Process Improvement
  • Team Leadership
  • Cross-functional Collaboration
  • Consultative Problem Solving
  • Operational Excellence
  • Analytical Decision Making
  • Payroll Statutory Compliance: PT, PF, ESI, LWF and IW
  • Income Tax Compliance: Flexi Benefits and Full & Final Settlement
  • Investment Proof Validation, Quality Checks and Compliance Governance
  • Invoicing, Price Revision, Contract Management, TDS Filing and Trust Client Operations
  • Client Retention, Revenue Protection, Escalation Management and Process Improvement

Certification

PMP Certified – Organization, Six Sigma Certified, Manager of the Year – Sutherland, Best Team Leader Award – Sutherland

SELECTED CLIENT SUCCESS & BUSINESS IMPACT

Title: Manager – Statutory & Compliance | ADP

Personal Information

Title: Manager – Statutory & Compliance | ADP

LEADERSHIP & STAKEHOLDER MANAGEMENT

Title: Manager – Statutory & Compliance | ADP

TARGET INTERNAL MOVEMENT

Title: Manager – Statutory & Compliance | ADP

Languages

Tamil
First Language
Hindi
Proficient
C2

Timeline

Manager, Statutory & Compliance

ADP
05.2024 - Current

Manager

SUTHERLAND
01.2015 - 05.2024

Bachelor of Engineering (B.E.) - Electronics & Communication Engineering (E.C.E.)

MOHAMMED JAFER