Hi, I’m
Mohammed Kaif Ahmed
Boyd Ave, Honeypark
Summary
Dynamic sales leader with a proven track record at Shoppers Stop, consistently exceeding KPIs through effective team motivation and market analysis. Skilled in Microsoft Excel and maintaining client relations, I achieved a 95% customer satisfaction rating at Amazon, showcasing my commitment to excellence and customer needs assessment.
Overview
3
years of professional experience
Work History
Shoppers Stop Hyderabad
Sales Team Leader
01.2023 - 10.2024
Job overview
- Collaborated with the marketing department to develop promotional materials.
- Met KPIs consistently by motivating exceptional team performance and enabling consistent sales with hands-on leadership.
- Monitored daily sales activities and provided feedback to team members.
- Identified areas of improvement within the sales process.
- Maintained accurate records of all sales transactions.
- Analyzed sales data and generated reports for management review.
- Managed inventory levels to ensure availability of products.
- Engaged shoppers, providing assistance and information on merchandise and product features.
AmazonHyderabad
Customer Service Representative
09.2021 - 11.2022
Job overview
- Handling 90+ calls daily, with duties including helping customers to sign up, retrieving customer data, providing refunds/replacements, presenting relevant product information, reporting frauds and cancelling services
- Trained two new employees in how to use CSC, entering customer data and process of handling contacts with a high percentage of negative response
- Received an average 95% customer satisfaction rating to date, 10% higher than the required metric of the company
- Handled calls from various regions, USA, Australia, India
- Worked as a SME for 2 weeks and supported 3 teams.
Education
Dublin City UniversityDublin 9, Ireland
Master of Science from Msc Management (Strategy)
03-2026
RGR Siddhanthi Degree & PG College
Bachelor's in Commerce & Accounting
08.2023
Kites Junior College
Intermediate
06.2020
Pallavi Model School
Secondary Education
05.2018
Skills
- Google Sheets
- Microsoft Excel
- Microsoft Power BI
- Tableau
- Product Sales
- Market Analysis
- Product Knowledge
- Excellent Communication Skills
- Maintaining Client Relations
- Customer Needs Assessment
Timeline
Sales Team Leader
Shoppers Stop
01.2023 - 10.2024
Customer Service Representative
Amazon
09.2021 - 11.2022
RGR Siddhanthi Degree & PG College
Bachelor's in Commerce & Accounting
Kites Junior College
Intermediate
Pallavi Model School
Secondary Education
Dublin City University
Master of Science from Msc Management (Strategy)
Languages
- English
- Hindi
- Telugu
Personal Information
- Date of Birth: 09/10/2002
- Nationality: Indian
Hobbies and Interests
- Playing Cricket and cycling
- Playing Video games like Battle royale & Strategic games
- Sketching and pencil shading
Disclaimer
I, Mohammed Kaif Ahmed, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
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