MOHAMMED KHAJA PASHA
Hyderabad
Summary
Dedicated Customer Service Representative with a strong track record of enhancing customer satisfaction through effective communication and relationship-building. Proven expertise in managing inquiries across various channels, including calls, emails, and chats. Bilingual professional committed to delivering exceptional service and driving positive outcomes. Recognized for strong interpersonal skills and a commitment to resolving customer concerns efficiently.
Overview
8
8
years of professional experience
Work History
Associate - (Semi - Voice)
Sutherland Healthcare Solutions Pvt Ltd
Hyderabad
06.2024 - 10.2024
- Handled inbound and outbound calls to facilitate healthcare survey completions for California-based projects.
- Addressed client concerns using both email and live chat platforms effectively.
Sr. Associate (Customer Service - Semi-Voice, International)
Wipro
Hyderabad
08.2022 - 12.2023
- Handled client inquiries by managing call intake and providing effective resolutions.
- Ensured customer satisfaction by swiftly resolving issues.
- Resolved customer inquiries through email and chat efficiently.
- Recognized for outstanding performance and customer service.
Claims-Associate (Semi-Voice)
Mars International India Pvt Ltd
Hyderabad
01.2017 - 12.2017
- Handled daily customer inquiries via inbound calls.
- Maintained and corrected financial records to meet customer needs.
- Resolved issues by responding to customer queries on digital platforms.
Education
Bachelor of Commerce - Computers
Osmania University
HyderabadSecondary School Certificate -
St. Antony's High School
HyderabadSkills
- Efficient Typing
- Experienced with Microsoft Office Suite
- Customer Interaction Management
- Effective Learning Strategies
- Confident Decision-Making
- Goal-Oriented
- Diligent Worker
- Strong Self-Discipline
Hobbies and Interests
- Praying
- Watching News
- Social Work
- Travelling
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Telugu
Intermediate (B1)
B1
Timeline
Associate - (Semi - Voice)
Sutherland Healthcare Solutions Pvt Ltd
06.2024 - 10.2024
Sr. Associate (Customer Service - Semi-Voice, International)
Wipro
08.2022 - 12.2023
Claims-Associate (Semi-Voice)
Mars International India Pvt Ltd
01.2017 - 12.2017
Bachelor of Commerce - Computers
Osmania University
Secondary School Certificate -
St. Antony's High School