Mohammed Khaja Pasha
Sr.Associate (Customer Service)
Hyderabad
Summary
Customer Service Representative & dedication to providing quality care for ultimate customer satisfaction. Proven the ability to establish and maintain excellent communication and relationship with clients. Dedicated to identifying customer needs and delivering effective solutions to all Problems. Bilingual, hardworking, and ready to join my next team.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Associate (Semi-voice)
Wipro
8 2022 - 12.2023
- Handling Inbound Customer calls and resolving their issues and concerns
- Customer Retention & Satisfaction
- Handling Customer Queries through Emails and Hangouts Chats
- Customer satisfaction (Non-voice) and Interact with customers to provide and process information in response to inquiries, concerns and requests.
Claims-Associate (Semi-voice)
Mars International India Pvt Ltd
01.2017 - 12.2017
- Managed over 25-50 Inbound Customer calls per day
- Worked to reconcile financial discrepancies by analyzing account assurance
- Customer satisfaction and retention
- Handling Customer Queries through Emails and Hangout's Chats (Non-voice)
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Secondary School Certificate -
St. Antony's High School
HyderabadBoard of Intermediate - undefined
Gauthami Jr. College
Bachelor of Commerce (Computers) - undefined
Osmania University
Skills
Expert Fast Typing Skillfulundefined
Personal Information
- Father's Name: Mohammed Yousuf
- Date of Birth: 03/24/1993
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Muslim
Timeline
Claims-Associate (Semi-voice)
Mars International India Pvt Ltd
01.2017 - 12.2017
Associate (Semi-voice)
Wipro
8 2022 - 12.2023
Secondary School Certificate -
St. Antony's High School
Board of Intermediate - undefined
Gauthami Jr. College
Bachelor of Commerce (Computers) - undefined
Osmania University
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