Summary
Overview
Work History
Education
Skills
Timeline
Generic
MOHAMMED MASIH UDDIN

MOHAMMED MASIH UDDIN

Hyderabad

Summary

Quality control and process improvement expert with a successful history at Vivifi India Finance Pvt. Ltd. Specialized in operational efficiency, compliance enhancement, and MSME lending initiatives. Proven ability to conduct impactful data analysis and implement quality audits, resulting in measurable improvements. Served as Process Head for a pilot MSME lending batch for two years, driving significant outcomes.

Overview

11
11
years of professional experience

Work History

Quality Control

Vivifi India Finance Pvt. Ltd.
12.2024 - Current
  • Call, chat, and email quality audits ensuring compliance
  • Root cause analysis with corrective action planning
  • Calibration sessions, MIS reporting, and dashboards
  • Process improvement initiatives for CX enhancement

Process Head

Vivifi India Finance Pvt. Ltd.
09.2022 - 12.2024
  • Led STP and ACINTYO MSME pilot programs
  • Scaled loan limits from Rs 5,000 to Rs 3,00,000
  • Improved approval-to-disbursement ratios
  • Strengthened governance and operational controls
  • Streamlined process workflows to enhance operational efficiency and reduce bottlenecks.

Senior Associate

Vivifi India Finance Pvt. Ltd.
07.2022 - 09.2022
  • Supported lending operations with compliance focus
  • Assisted in operational execution and quality adherence

Operations Executive

Tekfriday Processing Solutions
04.2017 - 07.2022
  • Process optimization and daily operations management
  • MIS preparation and performance tracking
  • Cross-functional coordination

Research Analyst

Knoah Solutions
01.2015 - 12.2015
  • Business intelligence reporting and data analysis
  • Delivered insights for decision-making

Education

B.Tech - Computer Science & Engineering

JNTU Hyderabad
01.2014

Intermediate -

Narayana Junior College
01.2010

SSC -

Tulasi High School
01.2007

Skills

  • Process Excellence
  • Quality audits
  • Process improvement
  • Quality Assurance
  • MSME Lending
  • Customer Experience
  • Compliance
  • Data Analysis
  • Reporting

Timeline

Quality Control

Vivifi India Finance Pvt. Ltd.
12.2024 - Current

Process Head

Vivifi India Finance Pvt. Ltd.
09.2022 - 12.2024

Senior Associate

Vivifi India Finance Pvt. Ltd.
07.2022 - 09.2022

Operations Executive

Tekfriday Processing Solutions
04.2017 - 07.2022

Research Analyst

Knoah Solutions
01.2015 - 12.2015

B.Tech - Computer Science & Engineering

JNTU Hyderabad

Intermediate -

Narayana Junior College

SSC -

Tulasi High School
MOHAMMED MASIH UDDIN