MOHAMMED MAZHAR
Hyderabad
Summary
IT professional with 2 years of experience in Windows support, complemented by substantial knowledge of Linux systems gained through practical exposure and formal training. Certified in CompTIA Linux+, demonstrating a solid understanding of Linux administration and best practices. Proven ability to troubleshoot and resolve technical issues, optimize system performance, and adapt to diverse IT environments. Strong foundation in both Windows and Linux related platforms, with a keen interest in expanding Linux-related skills and expertise.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Systems Engineer
Atos Global IT Solutions & Services Pvt Ltd
Chennai
2022.04 - 2024.05
- Implemented comprehensive monitoring in a hybrid environment as a dedicated Support Engineer.
- Troubleshooting server related issues(Windows & Linux) and providing feasible solution.
- Providing 24/7 Support
- Experience in Monitoring and managing tickets related to Windows servers, Linux servers, certificate- related issues on the ServiceNow Platform.
- Performed regular maintenance tasks such as Patching, upgrading, and monitoring applications.
- Implementing monitoring for ServiceNow to ensure compliance with Service Level Agreements (SLAs).
- Assisted other team members with complex incident resolution processes.
- Experience in BMC BladeLogic Sever Automation for Windows Servers.
- Done server tasks through RDP( Remote Desktop Protocol).
Education
Bachelor of Engineering (ECE) -
Osmania University
Hyderabad2021-08
Skills
- Patching Problem resolution
- Windows/Linux Servers
- Troubleshooting server related issues
- Technical Support
- BMC Blade Logic Server Automation(BSA) for Windows Servers
- ServiceNow Monitoring Tool
- Technical Support
- Windows/Linux Servers
Certification
- CompTIA Linux+ (XK0-005)
- IT Support Technician
- Getting Started with Ubuntu
Timeline
Systems Engineer
Atos Global IT Solutions & Services Pvt Ltd
2022.04 - 2024.05
Bachelor of Engineering (ECE) -
Osmania University
- CompTIA Linux+ (XK0-005)
- IT Support Technician
- Getting Started with Ubuntu
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