Dedicated IT professional with 4 years of experience in the IT field, including 3.5 years of Citrix administration expertise and knowledge in Azure Cloud and Security. Seeking a challenging role in the Information Technology industry to leverage skills, foster professional growth, and drive innovation while remaining resourceful and adaptable.
Hi, I’m
SWAPNIL NAGARE
Pune
Summary
Overview
4
years of professional experience
1
Certification
Skills
- Citrix XenApp 65, XenDesktop 76, 715, 1912 CU7
- Active Directory and Basic Networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLAN
- Citrix Provisioning Service (PVS)
- Machine Creation Service (MCS)
- Microsoft Azure (AZ-104, SC-900, DP-900)
- Windows Server 2012 and 2016 administration skills
- Python scripting skill
- Supporting multiple VDI and Desktop deployments/Management within Citrix XenApp & XenDesktop environments
- ITIL framework knowledge
- User Profile Management
Work History
Atos Global IT Solutions & Services Pvt LtdPune, MH
Systems Engineer
01.2021 - Current
Job overview
- VMWare ESXi, XenCenter, XenApp and XenDesktop 7.15 and above, MCS, PVS Responsibilities:
- Handle Incident and Request Management
- Participate in Change and Problem Management
- Proactively monitor and fix infrastructure issues
- Support L1 engineers in incident investigation and resolution
- Provide input for problem management and major incident resolution
- Collaborate with stakeholders during critical incidents
- Raise change requests when necessary
- Implement standard and minor changes
- Ensure ITIL compliance
- Adhere to documented notification and escalation processes
- Communicate effectively with customers
- Participate in regular reviews with team leads
- Update daily reports and checklists
- Create and maintain documentation
- Perform daily health checks on Citrix environment
- Administer XenApp 7.15 and above
- Support XenDesktop Virtual Desktop Infrastructure
- Maintain Citrix XenApp, VDIs, and other core components
- Administer Ivanti User Workspace Manager
- Install and publish applications in CITRIX environment
- Respond to alerts from monitoring tools
- Perform basic troubleshooting on Windows Server 2012 and 2016
- Possess strong multitasking and organizational skills
- Automate recurring tasks using scripting.
- Improved system performance by identifying and resolving technical issues in timely manner.
- Strengthened internal IT team competency on Citrix technologies through regular knowledge-sharing sessions and training workshops.
- Collaborated with cross-functional teams to integrate Citrix solutions into company infrastructure seamlessly.
Vodafone IdeaPune, MH
Network Engineer
09.2020 - 01.2021
Job overview
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Provided training for junior engineers in network support best practices, contributing to overall team growth and skill development.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
Earth Solutions Pvt. Ltd. Pune, MH
IT Intern
06.2019 - 08.2019
Job overview
- Contributed to a more efficient workflow by automating repetitive tasks using scripting languages.
- Implemented workflow improvements by automating manual processes using scripting languages such as Python.
Certification
- Certified Azure Administrator Associate, Microsoft - June 19, 2023
- Certified Security, Compliance, and Identity Fundamentals, Microsoft
Education
Savitribai Phule Pune UniversityPune
Bachelor of Engineering from Information Technology
05.2020
University Overview
- 7.45 CGPA
Languages
English
Upper intermediate (B2)
Marathi
Advanced (C1)
Hindi
Upper intermediate (B2)
Timeline
Systems Engineer
Atos Global IT Solutions & Services Pvt Ltd
01.2021 - Current
Network Engineer
Vodafone Idea
09.2020 - 01.2021
IT Intern
Earth Solutions Pvt. Ltd.
06.2019 - 08.2019
Savitribai Phule Pune University
Bachelor of Engineering from Information Technology
- Certified Azure Administrator Associate, Microsoft - June 19, 2023
- Certified Security, Compliance, and Identity Fundamentals, Microsoft
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