Mohammed Muzamil
Hyderabad
Summary
Dispute and Fraud Analyst with experience at ICICI Bank, specializing in fraud detection and data analysis. Demonstrated success in resolving customer disputes and improving service quality. Expertise in regulatory compliance and incident reporting, contributing to enhanced operational efficiency. Committed to delivering outstanding customer service and fostering positive customer experiences.
Overview
9
9
years of professional experience
Work History
Dispute and Fraud Analyst
ICICI BANK
Hyderabad
08.2017 - Current
- Reviewed customer complaints related to billing errors and unauthorized charges.
- Analyzed fraudulent activities, discrepancies, failures, and suspicious transactions.
- Facilitated dispute resolution for customers through effective communication.
- Facilitated the resolution of any issues that arose during the transaction process.
- Responded promptly to customer inquiries about their disputes via phone or email.
Customer Service Executive
Tata Business Support Service Ltd.
Hyderabad
04.2016 - 06.2017
- Resolved customer inquiries regarding product information to increase satisfaction.
- Actively listened to customer concerns, delivering exceptional service and addressing questions.
- Facilitated operational improvements to enhance overall quality of customer service.
Education
Intermediate Certificate - Commerce, Economics And Civics.
Gawtham Junior College
06-2013
Skills
- Fraud detection
- Dispute reporting
- Data analysis
- Regulatory compliance
- Incident reporting
- Customer service
Accomplishments
- Powerful associate in delivering excellent service Quarter 2022-2023
Languages
English
First Language
Hindi
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
References
References available upon request.
Timeline
Dispute and Fraud Analyst
ICICI BANK
08.2017 - Current
Customer Service Executive
Tata Business Support Service Ltd.
04.2016 - 06.2017
Intermediate Certificate - Commerce, Economics And Civics.
Gawtham Junior College
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