Mohammed Muzammil
Bangalore
Summary
- A dynamic and results-driven technical support engineer with 14+ years of experience in Network/System Administrator and products such as Spirent Test Center and IxNetwork.
- Knowledge of multiple networking technologies such as routing and switching.
- Good understanding of windows, linux operating systems and expertise knowledge in debugging hardware and software issues with the profound ability to resolve the issues and problems.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Member Technical Staff
Spirent Communications
Bangalore
03.2023 - Current
- Working as a Resident Engineer for Juniper Networks to assist users with their day-to-day technical challenges, offering support and resolutions.
- Resolved complex technical issues with innovative problem solving techniques.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Evaluated customer requirements and created solutions that met their needs.
- Maintained positive working relationship with fellow staff and management.
- Evaluated software or hardware to recommend improvements or upgrades.
- Trained staff members on how to use newly implemented technologies.
Field Support Engineer
Ixia / Keysight Technologies
Bangalore
07.2013 - 02.2023
- Provided technical and hardware support to end users from key accounts like Cisco, Juniper, Nokia, and Dell regarding application, hardware, and license issues.
- Participate in the Installation, Support, and Maintenance of Network infrastructure.
- Responsible for assembling and configuring various network testing devices at customer labs and performing sanity testing before handover to customers.
- Resolving incident cases on an SFDC tool for global customers and ensuring that all documents are well maintained.
- Analysis of customers LAN to determine network performance problems and configuration management customer network
- Timely respond to escalated Production issues and implement standard engineering solutions to fix issues by providing standard solutions
- Participate in troubleshooting calls with clients and engineering teams to narrow down the issue and provide a fix.
- Identifying and filing bugs on test tool – Product Improvement.
- Active contribution to Knowledge base (Internal/External)
- Mentorship to new members in the team.
- Analyzing application issues using Wireshark.
Desktop Support Services
MICROLAND
Bangalore
05.2012 - 07.2013
- Assisting remote users on Hardware, Networking and Enterprise Application related issue on Call, Mails, Portal and Click to Chat
- Maintained high quality standards while monitoring and managing portal tickets.
- Addressed user queries pertaining to Infra, Applications, and other procedural needs via email interactions.
System Administrator
GDS Systems (Hire Knowledge)
Bangalore
09.2006 - 05.2009
- Responsibilities as System Administrator include monitor Apache JAMES Mail Server and Company’s Corporate Website
- Install, configure & troubleshoot IBM and BEA Application & Portal Servers problems on Windows & Linux Systems
- Fine tune systems and server to make sure of the optimum level of the performance
- Manage Lab setup for corporate trainings and Support remote users
- Manage relations with Service provider, IT Support team and third party support teams
- Configuring POP3 mailboxes on Outlook Express and Microsoft Outlook
- Develop and maintain library and procedural documents of the system
- Setup and Configure Exchange server, Clients on Microsoft Server 2003
- Configure, Manage Office and Client IT Infrastructure including Linux Servers, Domains, File Servers, Application Servers, Windows Clients PC, Database Servers and Proxy Servers
- Planning Network Layout, Design, implement and support of network projects and complex firewall issues
- Responsible for providing timely Root cause analysis and keeping the senior management updated with the status of on-going issues / projects.
System Administrator
Almaz Software Solutions
Bangalore
05.2005 - 09.2006
- Responsibilities include maintenance of systems by installing and upgrading the application packages
- Assembling, Installation & Troubleshooting of Systems
- Troubleshooting & basic servicing of various hardware peripherals like Hard Disks, SMPS, CD/DVD Rom Printers
- Install and configure the modem, routers, hubs and LAN terminal servers
- Maintain the Hardware, Software & Asset Records
- Manage Lab setup for corporate trainings and maintain the groups and user accounts.
Education
MSC IT -
Sikkim Manipal University
05-2021
B.Com -
Bangalore University
04-2005
D.C.H -
Karnataka Computers
01.2003
P.U.C -
Bangalore University
03-2002
S.S.L.C -
Karnataka Secondary Board
01-2000
Skills
Networking Skills
Configuration and Troubleshooting various Cisco Routers and Switches
Testing/Debugging experience in Access /Routing/Switching /Application Layer Protocols like BGP, OSPF, DHCP, etc Route summarization, Load balancing
Implementing LAN and WAN connections using switches and routers
Windows Server and Client Operating System
Installation & Troubleshooting of Windows XP, 7, 10 and various Windows server OS
Installing Active Directory, Configuring domains and connecting clients to domains
Dealing with the security concepts of various windows client and server OS, installing latest patches and updates
Securing the drives and folders with NTFS permissions
Detecting the viruses and fixing the problems
Data backup and recovery
Remote assistance, LAN and Wireless networks troubleshooting
Building, deploying & troubleshooting ERP Applications
Linux (Redhat, Fedora, Cent OS)
File system management
Responsible for adding, creating new users, groups and setup home directories and appropriate access restrictions to software and directories & files using access modes
Configuration various servers such as FTP, SAMBA, APACHE, NFS
Working remotely using SSH and configuring Mail server and maintenance such as SENDMAIL
Package & patch Management
Setup, configuration & maintenance of YUM repository
Database Backups & Restore: MySQL & Oracle
Configuring & Maintenance multiple Website on Web Server and Control panel
Accomplishments
- Super Hero Award – From Keysight Technologies
- Customer Delight - From Ixia Technologies
Languages
English
First Language
Hindi
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Certification
- CCNA Certificate – Cisco ID: CSCO12859070
- MCTS – Windows Server 2008, Active Directory, Configuring
- IBM Web sphere Portal Server - Training
- BEA Web logic Application & portal servers - Training
Timeline
Sr. Member Technical Staff
Spirent Communications
03.2023 - Current
Field Support Engineer
Ixia / Keysight Technologies
07.2013 - 02.2023
Desktop Support Services
MICROLAND
05.2012 - 07.2013
System Administrator
GDS Systems (Hire Knowledge)
09.2006 - 05.2009
System Administrator
Almaz Software Solutions
05.2005 - 09.2006
MSC IT -
Sikkim Manipal University
B.Com -
Bangalore University
D.C.H -
Karnataka Computers
P.U.C -
Bangalore University
S.S.L.C -
Karnataka Secondary Board
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