Mohammed Muzammil Shariff
Bangalore
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Operation Executive
Affinity Excellence pvt ltd (Vedantu)
02.2020 - 10.2021
- Developed and implemented HR policies, procedures, and processes to ensure compliance with employment regulations.
- Organized recruitment activities including job postings, candidate sourcing, interviewing and selection.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Sr. Customer Experience Associate
Velocity
03.2022 - 03.2022
- Researched, analyzed, and resolved complex customer inquiries.
- Investigated customer complaints and identified root cause of the issue.
- Developed solutions to improve customer service experience.
- Documented detailed reports of all escalations and resolutions.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
Sr. Representative, Operations
Concentrix
10.2022 - 11.2023
- Managed a team of Senior Representatives to ensure high-quality customer service delivery.
- Resolved escalated customer complaints in a timely manner.
- Trained new hires on customer service processes and protocols.
- Monitored customer feedback to identify opportunities for improvement.
Operation Associate
Nobroker
01.2023 - Current
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Gathered information from customers, vendors, and other departments to resolve customer disputes.
- Developed strategies to respond quickly and accurately to customer inquiries while maintaining a high level of customer satisfaction.
- Coordinated with internal teams such as sales, marketing, finance, legal, operations to investigate any potential fraud or abuse cases.
Education
High School Diploma -
Seshadripuram Composite PU College
BangaloreSkills
- Basic Computers
- Microsoft Excel
- Good communication skill
- Creative problem solving skills
- Issue researching and resolution
- Operations Management
- Continuous Improvement
- Process Improvements
- Customer Service
- Process Mapping
- Verbal and written communication
Personal Information
- Father's Name: M Abdul Subhan
- Date of Birth: 12/28/1999
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Muslim
Languages
English, Kannada, Hindi & Urdu.
Hobbies and Interests
- Listening Music
- Playing outdoor Games
Disclaimer
I hereby declare that the above furnished details are true and correct to the best of my knowledge and belief.
Languages
Urdu
First Language
English
Upper Intermediate (B2)
B2
Timeline
Operation Associate
Nobroker
01.2023 - Current
Sr. Representative, Operations
Concentrix
10.2022 - 11.2023
Sr. Customer Experience Associate
Velocity
03.2022 - 03.2022
Operation Executive
Affinity Excellence pvt ltd (Vedantu)
02.2020 - 10.2021
High School Diploma -
Seshadripuram Composite PU College
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