Mohammed Nuhaid Pasha
Bangalore
Summary
To pursue a challenging career and opportunity, work with a positive attitude to grow the company and add value to the organization. Proven ability to develop strong client relationships quickly and promote teamwork. To hone up my skills and abilities in the field of learning & development and amplify my learning experience for career and personal growth.
6 years of experience in managing Quality functions for the respective processes with over all 8 years of experience.Results-driven Process Specialist known for productivity and efficient task completion. Specialized in process optimization, workflow management, and quality assurance to enhance operational efficiency. Possess strong problem-solving skills, adaptability, and communication abilities. Excel in fast-paced environments by leveraging organizational and teamwork skills to meet and exceed objectives.
Overview
9
9
years of professional experience
Work History
Process Specialist
Cognizant Technology Solutions India pvt ltd
Bengaluru
02.2025 - Current
- Level 2 Auditing.
- Analyzing process workflows to identify areas for improvement and efficiency.
- Coordinated cross-functional teams to streamline project execution and communication.
- Developed training materials to enhance team understanding of operational procedures.
- Calibration with Cross-functional Teams (L1, Training, and Management)
- Root Cause Analysis and Corrective Action Planning.
- Quality Monitoring, Reporting, Workflow Enhancement and Documentation
- Google Analytics (Insights Generation)
- Advanced Excel (Pivot Tables, VLOOKUP, Conditional Formatting) Google Workspace (Sheets, Slides, Docs)
- Data Visualization and Trend Analysis
- Quality Dashboards & Metrics Tracking
- Audit Report Preparation & Presentation
- Coordinating with Managers for Process Alignment.
- Time Management and Ownership of Deliverables
- Google Analytics (Insights Generation)
Advanced Excel (Pivot Tables, VLOOKUP, Conditional Formatting)
Senior Quality Analyst
Concentrix
Bengaluru
08.2022 - 02.2025
- Monitoring and analyzing ticket.
- Preparing action plan to improve the quality scores.
- Conducting weekly and monthly Business reviews with the internal and External stakeholders.
- Providing Insights and process loophole to improve the process.
- Developing and implementing standards for inspection.
- Developing a workflow for product inspection.
- Communicating with other team members to solve problems.
- Documenting and reporting product or service quality levels.
Quality Analyst
Sorting Hat Technologies Private Limited
01.2022 - 08.2022
- Conducts quality review to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved.
- Audit sales inbound/outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed in the framework.
- Ability to draft RCAs & work on quality improvement plans.
- Ability to analyze the data.
Quality Team Lead
Cogent E-services private Limited
06.2019 - 12.2021
- Collaborating with management.
- Preparing reports by collecting, analyzing and summarizing data.
- To make sure that the quality and CTA (Customer transaction analysis).
- Conducting Weekly, Monthly Business Reviews with the clients.
- Conducting regular Audits to ensure compliance with the company standard.
Phone Banking Officer (Axis Bank)
Concentrix
01.2017 - 05.2019
- Where customers would call and ask for the details of their accounts, I used to manage clients from all over India.
- Performed process analysis and communicated recommendations to management.
- I was flexible in working with the different teams as per the Business requirement.
Education
Bachelor of Business Management -
Sri Bhagwan Mahaveer Jain college
Skills
- Knowledge of Microsoft Excel
- Google Analytics
- Reporting
- Auditing and Analyzing
- Excellent Communication Skills
- Proactive Approach
- Public Speaking
- Training
- Excellent problem solving
- Critical thinking
- Ability to work in a fast-paced environment
- Decision Making
- Ability to drive projects successfully within TAT
Accomplishments
- Achieved “Best Quality Analyst” recognition for three continuous 3 quarters in 2024 for ensuring superior process quality, accuracy, and CTA.
Disclaimer
I understand solemnly affirm that the details submitted above are true to the best of my knowledge.
Hobbies and Interests
- Playing outdoor games.
- Watching English TV series.
- Being active in social media.
- Going to gym.
Languages
English
Advanced
C1
Hindi
Advanced
C1
Kannada
Upper Intermediate
B2
Timeline
Process Specialist
Cognizant Technology Solutions India pvt ltd
02.2025 - Current
Senior Quality Analyst
Concentrix
08.2022 - 02.2025
Quality Analyst
Sorting Hat Technologies Private Limited
01.2022 - 08.2022
Quality Team Lead
Cogent E-services private Limited
06.2019 - 12.2021
Phone Banking Officer (Axis Bank)
Concentrix
01.2017 - 05.2019
Bachelor of Business Management -
Sri Bhagwan Mahaveer Jain college