Summary
Overview
Work History
Education
Skills
Interests
Timeline
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MOHAMMED OSMAN

Hyderabad

Summary

Experienced customer service professional with a strong background in service delivery. Known for friendliness, empathy, and excellent communication skills. Demonstrates solid understanding of customer needs, conflict resolution, and strong problem-solving abilities. Committed to building positive customer relationships and enhancing customer satisfaction and loyalty.

Overview

4
4
years of professional experience
4048
4048
years of post-secondary education
3
3
Languages

Work History

Technical Support Executive

Tech Mahindra
12.2024 - 07.2025
  • - Provided technical support for a US telecom client, addressing customer inquiries and issues related to network and telecommunication devices including home internet, smartphones, etc.
  • - Assisted US customers in troubleshooting network and telecommunication device issues, ensuring prompt resolution and high customer satisfaction.

Accounts Associate

VXI Global Solutions LLC
09.2023 - 12.2024
  • Worked as frontline associate for reputed US food and grocery delivery partner assisted us customers with order status and compensation based queries
  • Answered customer telephone calls to respond to questions, provide details, and resolve concerns.
  • Developed strong relationships with clients through consistent communication and proactive problemsolving.

Digital Interaction Advisor

[24]7.ai
09.2021 - 12.2021
  • Helped with order placements, tracking, and modifications.
  • Processed refunds, returns, and applied account credits.
  • Resolved product and service-related issues with professionalism.
  • Maintained high customer satisfaction through clear and empathetic communication.
  • Followed brand policies while ensuring a smooth customer experience.

Education

B.Com - Commerce

Osmania University
Hyderabad, India
04.2001 - 01.2019

XIIth - English

Andhra Pradesh
Hyderabad, India

Xth - English

Andhra Pradesh
Hyderabad, India
05-2014

Skills

    Accounting

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Interests

Chess, Listening songs, Travelling

Timeline

Technical Support Executive

Tech Mahindra
12.2024 - 07.2025

Accounts Associate

VXI Global Solutions LLC
09.2023 - 12.2024

Digital Interaction Advisor

[24]7.ai
09.2021 - 12.2021

B.Com - Commerce

Osmania University
04.2001 - 01.2019

XIIth - English

Andhra Pradesh

Xth - English

Andhra Pradesh

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