Summary
Overview
Work History
Education
Skills
Interests
Timeline
BusinessAnalyst

Rajdeep Ray

Technical Support Executive
Jaipur

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Technical Support Executive

Teleperformance
Jaipur
04.2022 - Current
  • Increased customer satisfaction ratings to Number%.
  • Supervised technical support staff service operations and assisted with maintenance advisory.
  • Tracked KPIs and created continuous improvement plans.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Monitored system performance to identify potential issues.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Managed customer contact center with 50+ support representatives.
  • Managed customer contact center with Number support representatives.

Education

Bachelor Of Engineering Technology - Mechanical Engineering

Rajasthan Technical University
K.V No.1 Jodhpur
07.2012 - 07.2016

Skills

Troubleshooting

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Interests

Online Battle Royale Games

Music

Gardening

Drawing

Long Drives on bike

Timeline

Technical Support Executive

Teleperformance
04.2022 - Current

Bachelor Of Engineering Technology - Mechanical Engineering

Rajasthan Technical University
07.2012 - 07.2016

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Rajdeep RayTechnical Support Executive