Rajdeep Ray - Technical Support Executive - Teleperformance

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

1

year of professional experience

4

years of post-secondary education

3

Languages

Work History

Technical Support Executive

Teleperformance

Jaipur

04.2022 - Current

Increased customer satisfaction ratings to Number%.
Supervised technical support staff service operations and assisted with maintenance advisory.
Tracked KPIs and created continuous improvement plans.
Installed and configured operating systems and applications.
Researched and identified solutions to technical problems.
Responded to customer inquiries and provided technical assistance over phone and in person.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Monitored system performance to identify potential issues.
Diagnosed and troubleshot hardware, software and network issues.
Managed customer contact center with 50+ support representatives.
Managed customer contact center with Number support representatives.

Education

Bachelor Of Engineering Technology - Mechanical Engineering

Rajasthan Technical University

K.V No.1 Jodhpur

07.2012 - 07.2016

Skills

Troubleshooting

Quality control guidelines

Customer support

Technical troubleshooting

Technical issues analysis

Application support

Software diagnosis

Mac systems

Interests

Online Battle Royale Games

Music

Gardening

Drawing

Long Drives on bike