Technical Support Executive
Teleperformance (Western Digital)
- Serving as a Technical Support Executive for Western Digital, a leading storage devices manufacturing company based in California, USA
- Responsible for addressing technical queries from customers worldwide concerning a wide range of Western Digital products
- Offering expert guidance on various storage methods to assist customers in optimizing their storage solutions
- Demonstrating a deep understanding of Western Digital product line and troubleshooting techniques to resolve customer concerns effectively
- Collaborating closely with cross-functional teams to ensure seamless communication and swift issue resolution for customers
- Upholding Western Digital's commitment to delivering exceptional customer service and technical support.
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
- Monitored ticketing system for incoming requests from customers requiring assistance with their products or services.
- Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
- Provided technical advice regarding the purchase of new products or services based on customer requirements.
- Trained other team members in resolving complex technical issues that require specialized knowledge or skills.
- Maintained knowledge base articles to help customers resolve common issues quickly without having to contact technical support personnel.
- Collaborated with internal teams such as engineering, sales and marketing to ensure a high level of customer satisfaction.
- Diagnosed hardware and software issues on various platforms such as Windows and Mac OS X operating systems.
