Mohammed Rafi
Hyderabad
Summary
Results-driven Senior Operations Analyst at Wells Fargo with a strong analytical mindset and expertise in operational excellence. Proven track record in optimizing processes and enhancing client relationships. Skilled in MS Excel and strategic planning, successfully streamlined workflows, improving efficiency and compliance while championing continuous improvement initiatives.
Professional operations analyst prepared to drive efficiency and optimize processes. Expertise in data analysis, project management, and continuous improvement. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable, analytical, and skilled in problem-solving and strategic planning.
Overview
5
5
years of professional experience
Work History
Senior Operations Analyst
Wells Fargo Via Cognizant
12.2024 - Current
- Supported data analysis and reporting processes to improve operational decision-making.
- Assisted in developing process documentation for workflow standardization.
- Collaborated with cross-functional teams to identify operational inefficiencies.
- Contributed to project management efforts by tracking deliverables and timelines.
- Coordination with client.
- Participated in training sessions to learn advanced analytical tools and techniques.
- Optimized operational efficiency by streamlining processes and implementing best practices.
- Championed continuous improvement efforts by identifying inefficiencies, developing recommendations for change, and supporting implementation activities as needed.
- Queue management, work allocation & Tracking of the transactions assigned and completion on time.
- Managing the Client Relationship.
- Ensures robust governance, controls & compliance.
- Delivery, quality and exception handling should be monitored.
- Identify and resolve exceptions, Reporting & escalate issue.
- Maintain quality, accuracy & Turnaround time (TAT) as per Service Level Agreement (SLA).
- Capability to understand the process documents Like SOP s and Process the Transactions within agreed timelines.
Payments Operation Analyst
Foundever
01.2022 - 11.2024
- Analyzed operational data to identify areas for process improvement.
- Assisted in the development of standard operating procedures for efficiency.
- Monitored daily activities to ensure compliance with company policies.
- Collaborated with cross-functional teams to streamline workflows and enhance communication.
- Clear understanding of payments flows well versed with PAYMENT SERVICE PROVIDER (PSP) and INTERMEDIATARY, Process manual instructions received on fund and analyse information to determine accuracy and completeness of date. • Experience in payment processing, Knowledge in Fund Transfer, CHIPS, BACS, Federal Reserve wire, Faster payment, SWIFT (MT102,103,199,202 Etc)
Process Associate
First American Indian
03.2021 - 01.2022
- Streamlined process workflows to enhance operational efficiency and reduce turnaround times.
- Collaborated with cross-functional teams to ensure accurate data entry and processing of client requests.
- Identified bottlenecks in processes and implemented solutions to improve overall productivity.
- Monitored daily operations, ensuring adherence to quality standards and compliance requirements.
- Maintained comprehensive documentation for all processes, enhancing knowledge sharing among team members.
Education
MBA - Finance
Osmania University
Hyderabad, India03-2023
Skills
- Operational excellence
- Client relationship management
- Process flows
- Strategic planning
- Analytical mindset
- Operations analysis
- MS Office,Ms Excel, UCP and ISP proficiency
Timeline
Senior Operations Analyst
Wells Fargo Via Cognizant
12.2024 - Current
Payments Operation Analyst
Foundever
01.2022 - 11.2024
Process Associate
First American Indian
03.2021 - 01.2022
MBA - Finance
Osmania University