Manikandan J
Operations Analyst
Bangalore
Summary
Operations professional with focus on optimizing workflows and enhancing efficiency. Adept at identifying improvement opportunities and implementing strategic initiatives. Known for collaborative approach and commitment to achieving organizational goals while adapting to dynamic environments. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Experienced with data analysis and process optimization to drive operational efficiency. Utilizes analytical skills and strategic thinking to streamline operations and improve performance.
Overview
6
6
years of professional experience
1
1
Language
Work History
Senior Operations Analyst
Fristadvantage
03.2025 - Current
- Increased customer satisfaction levels with detailed performance monitoring and targeted improvements.
- Managing over 100 calls per day while maintaining a constant quality above 95% and meeting the monthly requirements.
- Implemented effective risk management strategies, minimizing potential disruptions to operations and reducing financial impact.
- Managed multiple projects simultaneously while maintaining strict timelines for each initiative.
- Spearheaded efforts to improve communication channels between departments, resulting in greater collaboration across the organization.
- Optimized operational efficiency by streamlining processes and implementing best practices.
- Utilized MS Excel and Google Sheets extensively for macros, spreadsheets, and models.
- Applied various analytical techniques to diverse situations.
Operations Analyst
Trigent Software Solutions
06.2023 - 11.2024
- Employed by Trigent Software Solutions and worked at the client location (Accenture).
- Carried out an extensive recruitment procedure that was tailored to the client's needs.
- Leveraging technology principally, pre-qualify candidates that reflect the clients' exigencies.
- Collecting, reviewing, and validating candidate documents in tools like Fountain, MyHR, and Hire3.
- Scheduling and helping candidates to complete the hiring process through calls, texts, or SMS.
- Maintain current knowledge of the newest processes, information, and development as they pertain to the client’s requirements.
- Maintained a high-quality score throughout the tenure.
Associate
BIGBASKET (A TATA Enterprise) -
06.2020 - 05.2023
- Developed and actualized customer service initiatives to decrease wait times. Handled multiple live chats at once.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled Escalated issues and followed through on all critical inter-departmental escalations to increase customer retention rates.
Process Associate
FLATWORLD SOLUTIONS PVT LTD
10.2019 - 05.2020
- Preparing Mortgage Deeds for LLC’s. Provide Vendor and Purchase Order management as needed.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Provide general administrative and clerical support including mailing, faxing, scanning and copying to management. Operating and Storing Data in Ms- Office and Advanced Excel.
- Supported clients with business analysis, documentation, and data modeling.
Education
BBA - Digital Marketing
SRM Institute of Science And Technology
Chennai 04.2001 -
12th - Science
East Point PU College
Bengaluru, India 04.2001 -
10th - I.C.S.E
Maruthi Vidyalaya
Bengaluru, India01.2014
Skills
Customer complaint escalation
Workflow optimization
Resource allocation
Analytical reporting expertise
Operational excellence
Data representation techniques
Data-driven operations assessment
Business process mapping
Effective solution development
Microsoft 365 proficiency
DECLARATION
The information furnished above is true to the best of my knowledge and I will take responsibility for any misinformation.
Personal Information
- Father Name: Jayabal G
- Marital Status: Single
- Gender: Male
- Religion: Hindu
- Nationality: Indian
Timeline
Senior Operations Analyst
Fristadvantage
03.2025 - Current
Operations Analyst
Trigent Software Solutions
06.2023 - 11.2024
Associate
BIGBASKET (A TATA Enterprise) -
06.2020 - 05.2023
Process Associate
FLATWORLD SOLUTIONS PVT LTD
10.2019 - 05.2020
BBA - Digital Marketing
SRM Institute of Science And Technology
04.2001 -
12th - Science
East Point PU College
04.2001 -
10th - I.C.S.E
Maruthi Vidyalaya