Mohammed Sadiqulla
Assistant Manager
Bengaluru
Summary
Customer support professional with a strong background in enhancing customer satisfaction through strategic leadership and effective communication. Skilled in driving operational efficiency and implementing continuous improvement initiatives to elevate service quality.
Overview
5
5
Languages
15
15
years of professional experience
Work History
Assistant Manager - Customer Support
Defmacro (Cleartax)
2017.09 - 2024.03
- Led team to deliver exceptional customer support, resolving inquiries and enhancing customer experiences
- Implemented targeted strategies that increased customer satisfaction and retention rates
- Implemented strategies that enhanced overall customer satisfaction and retention
- Trained team members in customer service excellence and effective communication
- Monitored service metrics to identify areas for improvement and drive performance
- Assisted senior managers with daily operational tasks to ensure smooth workflow. with day-to-day operational requirements.
- Organized employee schedules to ensure optimal staff coverage during peak hours. To provide adequate staff coverage.
- Handled escalated issues to strengthen customer relations, reinforce brand loyalty, and recover lost revenue opportunities
Senior Customer Support Executive
ANI Technologies Pvt Ltd
2014.12 - 2016.08
- Managed customer inquiries, delivering timely resolutions to enhance customer experience
- Achieved significant improvements in customer satisfaction scores through effective management
- Utilized customer feedback to refine service delivery and improve support processes
- Utilized customer feedback to enhance service delivery and support processes
- Managed customer interactions and resolved all issues efficiently.
- Contributed to a successful navigation project.
Marketing & Administration
A Z Enterprises
2009.06 - 2014.11
- Coordinated and executed marketing campaigns, enhancing service visibility and engagement
- Managed administrative functions, ensuring efficient business operations and support for marketing initiatives
- Collaborated with cross-functional teams to align marketing strategies with business goals
- Managed administrative functions to facilitate smooth business operations
- Executed various administrative and marketing functions to support business operations at A Z Enterprises.
Education
Bachelor in Electronics - Electronics Science
AL-Ameen College
Bengaluru, KA 2001.04 -
SSLC -
Shama Vidya Shala
BangaloreSkills
Customer service
Service quality
Customer insights analysis
Operational efficiency
Continuous improvement
Call center operations
Team leadership
Organizational change management
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of sales.
- Developed and instituted employee training and retention initiative which resulted in quick learning for the team.
Interests
Playing Cricket, Volunteer for Social Cause
Awards
4 Times i got the best performer award in Cleartax
Community Service
Was actively working at the time of Pandemic by helping the needy, Arranging food and groceries who were in need.
Timeline
Assistant Manager - Customer Support
Defmacro (Cleartax)
2017.09 - 2024.03
Senior Customer Support Executive
ANI Technologies Pvt Ltd
2014.12 - 2016.08
Marketing & Administration
A Z Enterprises
2009.06 - 2014.11
Bachelor in Electronics - Electronics Science
AL-Ameen College
2001.04 -
SSLC -
Shama Vidya Shala