Open To Work
MOHAMMED SAIF SHAIKH
Mumbai
Summary
Dynamic IT Operations Lead with a proven track record at Buro Happold Engineering, excelling in ERP administration and cross-functional collaboration. Adept at enhancing team productivity through innovative problem-solving and leadership. Recognized for streamlining processes and ensuring system stability, driving operational excellence in fast-paced environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Operations Lead
Buro Happold Engineering Pvt. Ltd.
Mumbai
01.2022 - Current
- Managed IT Operations Analyst team, ensuring procedural compliance and optimizing resource utilization for improved service delivery.
- Led daily operations to ensure efficient workflow and resource utilization.
- Oversaw IT infrastructure management, including Active Directory and cloud services.
- Provided L2/L3 support for ERP and CRM systems, swiftly resolving complex technical problems.
- Implemented process improvements to streamline operational efficiency and effectiveness.
- Coordinated cross-functional teams to enhance project execution and communication.
- Facilitated vendor communications for ERP troubleshooting, expediting change requests and minimizing downtime.
- Preserved data integrity through effective resolution of integration errors.
- Performed root cause analysis to identify and resolve system anomalies proactively, enhancing system reliability.
- Tested system updates manually to ensure flawless enhancements.
- Updated user guides and ServiceNow documentation for enhanced accessibility.
Senior IT Associate
Aditya Birla Group
03.2012 - 01.2022
- Executed end-to-end SDLC for mobile applications, ensuring quality and efficiency.
- Provided IT support to internal users across multiple departments, enhancing system usability.
- Coordinated UAT cycles and production deployments for multiple mobile applications, ensuring timely and successful launches.
- Tested applications before deployment to ensure compatibility with existing systems.
- Developed SQL queries and administered databases to support application functionality.
- Provided application support to maintain system stability and resolve issues promptly.
- Managed incident responses to resolve issues efficiently., problem, and change management activities effectively.
- Gathered requirements and coordinated with vendors to document business processes.
- Developed user documentation and training materials for software applications.
- Created documentation for IT processes and procedures related to installation of software applications.
- Led team operations, generating analytical reports that guided strategic project decisions.
- Processed payroll for Quess Consultancy accurately and on schedule.
Client Coordinator
Kaya Skin Clinic
11.2007 - 02.2012
- Managed clinic operations, set performance targets, and optimized scheduling to improve service delivery.
- Delivered customer service and supported sales initiatives, increasing client satisfaction.
- Facilitated team meetings to improve collaboration and streamline communication.
Fitness Consultant
Gold's Gym
04.2005 - 10.2007
- Guided clients in developing and reaching fitness goals with tailored plans, fostering long-term commitment.
- Conducted fitness assessments to evaluate client health and performance levels.
- Educated members on proper exercise techniques and equipment usage.
- Met sales targets while nurturing client relationships, contributing to increased retention rates.
- Facilitated client onboarding by managing front desk operations and implementing business development strategies.
Education
B.Com. -
Sharda College
Mumbai01.2010
HSC (Commerce) -
Burhani College
Mumbai01.2005
SSC -
St. Xavier's High School
Fort01.2003
Skills
- Leadership development and training programs
- Incident response strategy management
- ServiceNow system administration
- Implementation of procedures
- Management of assets
- Proficiency in ERP systems
- Analysis of root causes
- Management of operations
- Assessment and mitigation of risks
- Tracking of KPIs
- Planning for projects
- Expertise in databases (SQL, Oracle, MongoDB)
- Support for technical issues
- Governance in IT compliance
- Problem-solving with analytical skills
- Collaboration across functions
- Support for ERP systems
- Initiatives for process enhancement
- Management of IT infrastructure assets
- Documentation for users and processes
- Governance of IT practices
- Maintenance of hardware systems
- Development of mobile applications
- Insights from business analytics
- Expertise in ITIL frameworks
- Methodologies for software testing
- Strategies for IT procurement
Certification
- OCA (97%)
- OCP (98%)
- ITIL v4
Training
- Database Administration - SQL STAR
- SQL, PL/SQL
- Technical Workshops I & II
Personal Information
- Date of Birth: 05/24/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
₹45000/yr - ₹200000/yrTimeline
IT Operations Lead
Buro Happold Engineering Pvt. Ltd.
01.2022 - Current
Senior IT Associate
Aditya Birla Group
03.2012 - 01.2022
Client Coordinator
Kaya Skin Clinic
11.2007 - 02.2012
Fitness Consultant
Gold's Gym
04.2005 - 10.2007
B.Com. -
Sharda College
HSC (Commerce) -
Burhani College
SSC -
St. Xavier's High School