Mohammed Saifu

Employment in industry where I can contribute my knowledge and expertise and utilize my outstanding customer service skills. Flexible and versatile Business Analyst specializing in developing innovative solutions to organizational problems. Advanced knowledge of asset tracking software. Committed to providing accurate, effective advice to customers.

• Project Management(PMP) from project Management Institute
• COP in hardware maintenance

Responsibilities

• Identified and analyzed user requirements, procedures and processes to develop
• Recommended improvements to existing or proposed systems to enhance solution functionality.
• Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for each initiative and creating new components for each functional area.
• Developed understanding of customer workflows to deliver precise recommendations for challenging problems.
• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
• Delivered timely support by tracking issues and communicating resolutions to end users.
• Analyzed operational data, surfacing insights and findings to support business and technical decisions.
• Performed statistical data analysis to inform customer groups.
• Developed reports or created dashboards, providing financial-related information to make informed business decisions.
• Defined key data points and data sources to track against measurable performance indicators and produce useful reports.