MOHAMMED SAQLAIN AHMED
Bengaluru,KA
Summary
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Energetic and multilingual member with dynamic interpersonal skills. Poised and efficient and dedicated to team-driven environment. Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication Accomplished professional trained in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure.
Overview
3
3
years of professional experience
Work History
Event Organizer
Knight Tech Enterprises
05.2022 - 05.2024
- Coordinated schedules and timelines for events.
- Improved overall guest satisfaction by implementing responsive customer service practices throughout the planning stages and during events themselves.
- Inspected event facilities to confirm conformance to customer requirements.
Customer service agent
Globe Ground India (Qatar airways)
11.2021 - 03.2022
- Provided professional passenger assistance with check-in, luggage, and seat assignments, adhering to airline protocols
- Addressed inquiries efficiently, resolving issues promptly to uphold customer satisfaction
- Ensured safety and security compliance by adhering to aviation protocols and regulations.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Education
BBA -
IITM
DGR Training -
Globe Ground India
Bengaluru, IndiaDiploma in Aviation And Hospitality -
Frankfinn Institute , India
Bengaluru, India01.2021
Skills
- Ability to work under pressure
- Adaptability and Flexibility
- Customer focus and service
- Customer Empathy
- Multicultural Teamwork
Personal Information
- Date of Birth: 02/13/99
- Gender: Male
- Nationality: Indian
Accomplishments
- Recognized for outstanding customer service
- Increased customer satisfaction ratings
- Resolved complex customer issues
- Improved first contact resolution rate
Hobbies and Interests
- Travel vlogging
- Cooking/Baking
- Working out on Fitness
Languages
English
Hindi
Urdu
Kannada
French
Tamil
Timeline
Event Organizer
Knight Tech Enterprises
05.2022 - 05.2024
Customer service agent
Globe Ground India (Qatar airways)
11.2021 - 03.2022
BBA -
IITM
DGR Training -
Globe Ground India
Diploma in Aviation And Hospitality -
Frankfinn Institute , India
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