MOHAMMED SHA E JEELAN
Bengaluru
Summary
To obtain a position in an organization and secure an opportunity where I can utilize my skills in contributing effectively to the success of organization or employment and further improve my personal skills and work with full efficiency and integrity in long term associate with your reputed organization
Overview
8
8
years of professional experience
1
1
Language
Work History
Senior Technical Support Advisor
Concentrix Services India. Pvt,Ltd
06.2022 - Current
- To evaluate and take appropriate action on the account with the suspicious activities and behavior to minimize the risk posted by the abuse pattern.
- Communicate effectively via email and calls to ensure customer partner support.
- Review, identify and eliminate the fraudulent activities.
- Managed customer risk categorization to aid accurate monitoring. Acted as the primary liaison for regulator inquiries, ensuring swift, accurate responses and maintaining audit-readiness. Analyzed data to assess risk and assist in setting insurance premiums.
- Led the customer risk categorization process through rigorous application of risk scoring methodologies, supporting proactive and targeted oversight.
- Reviewed potential suspicious transaction by conducting deep dives and detailed analyses of alerts and client behavior to identify red flags.
- Investigated customer cases involving account access and payment verification, ensuring compliance with Apple’s data security and fraud-prevention protocols.
- Documented customer interactions and escalations, supporting audit and compliance readiness.
- Identified and flagged unusual account activity patterns for further review by fraud/risk teams.
- Maintained 100% accuracy in issue resolution while adhering to data protection guidelines.
Relationship Manager
NoBroker
01.2020 - 05.2022
- 1. Client Interaction and Support:
- Engage with clients to understand their property requirements.
- Provide assistance and guidance throughout the property search and transaction process.
- Handle client queries and resolve issues promptly to ensure high customer satisfaction.
- 2. Property Listings and Management:
- Assist clients in listing their properties on the NoBroker platform.
- Ensure property listings are accurate, detailed, and appealing to potential buyers or tenants.
- Coordinate property viewings and manage client schedules.
- Conducted KYC documentation checks and ensured compliance with internal property transaction policies.
- Handled financial documentation and verification during rental and sale agreements to mitigate fraud risks.
- Supported dispute resolution and escalated suspicious cases to compliance teams.
- Improved client onboarding compliance accuracy by 15% through rigorous verification processes.
Customer Service Executive
Cogent E-Services
03.2018 - 09.2019
- Assisted customers with account transactions, online banking issues, and financial services compliance requirements.
- Reviewed claim documents for accuracy, completeness, and compliance with policy guidelines.
- Conducted preliminary fraud investigations by verifying claims with third parties and healthcare providers.
- Escalated suspicious or fraudulent transactions to compliance teams, reducing processing errors by 12%.
- Review claim documents for completeness and compliance with policy terms.
- Investigate and verify claim details by coordinating with customers, healthcare providers, or third parties.
- Ensure timely claim resolution while maintaining high accuracy and quality standards.
- Enter and update claim information in the system, ensuring data integrity.
- Communicate with policyholders and stakeholders regarding claim status and required documentation.
Education
Bachelor of Computer Applications - BCA
Sathyabama University
10.2021
PUC - undefined
National Institute of Open Schooling
08.2017
10TH - undefined
Pristine Public School
06.2015
Interests
Photography, travelling and Football
Disclaimer
I hereby declare that the above information furnished is true to the best of my knowledge. (Mohammed Sha e Jeelan)
Timeline
Senior Technical Support Advisor
Concentrix Services India. Pvt,Ltd
06.2022 - Current
Relationship Manager
NoBroker
01.2020 - 05.2022
Customer Service Executive
Cogent E-Services
03.2018 - 09.2019
PUC - undefined
National Institute of Open Schooling
10TH - undefined
Pristine Public School
Bachelor of Computer Applications - BCA
Sathyabama University
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