Mohammed Shafeeq
Chennai
Summary
Experienced ITSM professional with a robust background in demonstrating, selling, and implementing ITSM solutions for businesses of various sizes. Adept at aligning implementations with the ITIL framework's best practices and conducting comprehensive customer training. Skilled in presales, implementation, and learning new applications quickly to meet project demands.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Consultant
Zoho Corporation
01.2019 - 01.2024
- Led ITSM solution implementations based on ITIL best practices
- Conducted training sessions for customers on effective use of ITSM tools
- Managed complex projects, including large-scale deployments and data migrations.
Presales Engineer
Zoho Corporation
01.2016 - 01.2019
- Provided technical presales support for ITSM solutions
- Conducted product demonstrations and workshops for prospective clients
- Collaborated with sales teams to design tailored ITSM solutions for businesses.
Education
Diploma - Mechanical Engineering
PACR Polytechnic College
Rajapalaiyam, India06.2015
Skills
- Presales Engineering
- ITSM Implementation
- Customer Training
- ITIL Best Practices
- Data Migration
- Technical Consulting
- Client Needs Assessment
- Helpdesk administration
- User Training
- Customer proposals
- Client Relationship Building
- Project Planning
- Requirements Gathering
- Business Process Analysis
- Application support
- Change Management
- Technical consulting
Certification
ITIL v4 Certified
Languages
English
Tamil
References
Available upon request
Hobbies and Interests
- Gadget and Device Enthusiast
- Bike Riding
Projects
ServiceDesk Plus Implementation for Solenis, 2020, Spearheaded the implementation of ServiceDesk Plus for an enterprise with 300 helpdesk agents and 13,000 IT devices in inventory, ensuring seamless operation across the organization. Cloud Migration for Tenth Revolution Group, 2022, Successfully drove the migration of a customer from an on-premise ITSM system to a cloud-based solution by reconfiguring and migrating data across 14 separate instances, ensuring minimal disruption.
Timeline
Technical Consultant
Zoho Corporation
01.2019 - 01.2024
Presales Engineer
Zoho Corporation
01.2016 - 01.2019
Diploma - Mechanical Engineering
PACR Polytechnic College