MOHAMMED SHAHNAWAZ
Hyderabad
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Operations Senior Analyst
Accenture
01.2025 - Current
- Coordinated UAT and managed risk mitigation and go-live readiness
- Managed escalations for project issues to ensure timely resolution
- Led business project as representative for regional users
Sales Training Manager
IDFC First Bank
01.2023 - 01.2025
- Developed training programs for new sales staff at the financial institution.
- Facilitated workshops to enhance customer service skills among sales teams.
- Coordinated onboarding processes for new hires in the sales department.
- Led training and change programs across organization to enhance staff skills and adapt to new processes
- Developed compliant SOPs to ensure adherence to regulatory standards and improve operational consistency
Mentor
Amazon Development Center
01.2016 - 01.2022
- Developed training materials for various mentorship programs.
- Guided new employees through onboarding and training processes.
- Facilitated workshops to enhance team collaboration and communication skills.
- Achieved 20% catalog accuracy improvement through systematic review and data validation
- Managed vendor operations and developed SOP-based programs to enhance compliance and efficiency
Senior Associate
Cognizant
Hyderabad
04.2015 - 08.2016
- Conducted comprehensive data analysis to support research initiatives and strategic planning.
- Managed documentation of research methodologies and maintained organized records.
- Conducted market research and analyzed data to identify trends, opportunities, and potential risks.
Associate
Genpact
Hyderabad
10.2012 - 11.2014
- Communicated with customers via phone to negotiate payment arrangements effectively.
- Documented interactions and updated account statuses in the collections system.
- Updated account status records and collection efforts.
Education
MBA - Finance & Marketing
Azad Institue of Management & Technology
Telangana, India06-2014
B.Com - Computers (Finance)
Rishi Degree College
Telangana, India06-2012
Skills
- Project Planning
- UAT
- Process Improvement
- Risk Management
- Lean and Six Sigma
- ISO Audits
- Stakeholder Communication
- SOP Development
- MS Excel
Certification
- Project Management Professional (PMP), PMI / IMC, 04/13/26
- ISO 9001:2015 Lead Auditor, QMS, CPD UK, 04/13/26
- Six Sigma Green & Black Belt, In Progress
Personal Information
Title: Project Manager | Operations | Quality & Process Excellence
Timeline
Sales Operations Senior Analyst
Accenture
01.2025 - Current
Sales Training Manager
IDFC First Bank
01.2023 - 01.2025
Mentor
Amazon Development Center
01.2016 - 01.2022
Senior Associate
Cognizant
04.2015 - 08.2016
Associate
Genpact
10.2012 - 11.2014
MBA - Finance & Marketing
Azad Institue of Management & Technology
B.Com - Computers (Finance)
Rishi Degree College