Sufi music
Mohammed Shoaib Zameer
Fraud Specialist II
Summary
Motivated individual with an over all experience of 12 years and majority of the experience in banking sector. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in critical thinking, analytical thinking and being detail oriented.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Senior Fraud Specialist
JP Morgan Chase & Co
Bengaluru
11.2021 - Current
- Conducted thorough analysis which involves contacting customers and merchants, reviewing documents received from merchant.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud themes and trends and brainstorm methods to tackle these scenarios.
- Reviewed transactions and receipts to identify any suspicious activity.
- Summarized all key information regarding investigation into detailed report for delivery to client.
Quality Analyst
Concentrix Daksh Services Pvt Ltd
Bengaluru
07.2018 - 11.2021
- Audited inbound financial difficulty calls of Lloyds Bank UK.
- Experienced in different forms of quality projects like point in time, end to end, data driven solutions and re-tested cases audited by external auditors.
- Provided regular process updates to assigned cluster.
- Administered internal quality audits and assessed results to inform corrective action measures.
- Conducted monthly knowledge test and call calibration for trainers.
- Attended and conducted internal and external call calibrations.
- Prepared root cause analysis report.
- Conducted team huddles for internal and external concentrix sites.
- Participated in departmental meetings to establish short- and long-term strategy.
Senior Banking Practitioner
Concentrix Daksh Services Pvt Ltd
Bengaluru
01.2015 - 06.2018
- Assisted Lloyds bank Uk customer's in financial difficulty with payment plans for their unsecured products like bank accounts, credit cards and loans.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Learned and adapted quickly to new technology and software applications.
Senior Customer Service Officer
Sahil Enterprises (Real Estate. Builders & Developers)
Bengaluru
08.2012 - 05.2014
- Placed Online and Offline Advertisements regarding properties for Rent, Lease and Sale.
- Dealt with client queries, arranged site inspections and meetings with higher management to finalize deals.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Customer Service Officer
Mphasis an HP Company
Bengaluru
02.2011 - 04.2012
- Provided primary customer support to internal and external customers.
- Assisted call-in customers with general billing queries, collecting payments, arranging balance transfers between credit cards Etc.
- Promoted company brand and unique offerings through personalized customer service.
- Answered constant flow of customer calls with minimal wait times.
Education
Commerce - HEBA
Karnataka State Pre-University Board
India 06.2008 - 2009.03
SSLC - State
Florence Public School
India 06.2005 - 2006.03
Skills
Critical Thinking
undefinedInterests
Acquiring new skills
Timeline
Senior Fraud Specialist
JP Morgan Chase & Co
11.2021 - Current
Quality Analyst
Concentrix Daksh Services Pvt Ltd
07.2018 - 11.2021
Senior Banking Practitioner
Concentrix Daksh Services Pvt Ltd
01.2015 - 06.2018
Senior Customer Service Officer
Sahil Enterprises (Real Estate. Builders & Developers)
08.2012 - 05.2014
Customer Service Officer
Mphasis an HP Company
02.2011 - 04.2012
Commerce - HEBA
Karnataka State Pre-University Board
06.2008 - 2009.03
SSLC - State
Florence Public School
06.2005 - 2006.03
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