Customer support specialist
ClearTax
06.2024 - Current
- Developed exceptional time management and problem-solving skills in a high-pressure environment, processing hundreds of Income Tax Returns for professionals from various companies including Zomato, Swiggy, and Urban Company.
- Collaborated with product analysts and strategists to enhance customer satisfaction.
- Analyzed customer data to identify trends and drive strategic decision-making
- Contributed to team efforts in achieving project objectives and meeting tight deadlines
- Mastering the art of handling customer inquiries and complaints under high-pressure situations.
