MOHAMMED TAHER FAISAL

• Installing and formatting operating systems like Windows and server OS, including the creation of partitions.
• Installing and configuring printers and scanners.
• Backing up and restoring emails using the Acronis tool.
• Quickly resolving system failures and troubleshooting issues.
• Configuring DNS and DHCP servers.
• Resolving Microsoft Outlook and Windows issues promptly.
• Cabling termination and network setup.
• Replaced faulty RAM and hard drives.
• Supporting the roll-out of new applications.
• Installing antivirus software to ensure systems are protected from viruses.
• Following up with clients to ensure their IT systems are fully functional after troubleshooting.
• Repairing and replacing equipment as necessary.
• Providing daily support to users, answering questions, analyzing problems, and implementing quick solutions to restore system operations.
• Troubleshooting Microsoft Outlook issues efficiently.

Project Name: Aurubis AG |Type of Project: Implementation.

• Engaged in the rollout of the BBP (Business Blueprint) phase within the implementation.
• Implemented strategic phases using the ASAP framework for efficient project management.
• Set up item categories to enhance and streamline order management processes.
• Developed and configured diverse pricing schemes using condition-based strategies.
• Configured Credit Management, including Automatic Credit Check, ensuring risk mitigation.
• Implemented core business processes, including: Third-party process, Consignment process, Stock Transport Order (STO).
• Configured Availability Check and Transfer of Requirements to optimize resource planning.
• Set up Output and Text Determination procedures for effective communication and reporting.
• Worked on pricing, copy, and output requirements to align with client specifications.

• Provided Tier 3 support and advanced troubleshooting.
• Expertise in IPv4 addressing, including subnetting and supernetting.
• Configured and managed Virtual LANs (VLANs) and Virtual Trunking Protocol (VTP).
• Worked with Spanning Tree Protocol (STP), queuing mechanisms, and VLAN hopping prevention.
• Fundamental understanding of Ethernet technologies, including media, communication methods, and Ethernet devices.
• Experience in routing configuration with protocols such as EIGRP, OSPF, and BGP.
• Basic configuration of routing and switching devices.
• Managed access lists, Network Address Translation (NAT), and VLANs for network segmentation and security.
• Understanding of basic network security goals and device management, including configuration of Cisco routers (1800, 2600, 2800 series).