Mohd Ahmad
DOHA
Summary
Accomplished assistant manager with extensive experience in retail operations, team leadership, and strategic planning. Proven expertise in staff training, inventory management, and customer relationship management, driving operational efficiency and revenue growth. Adept at analysing sales data to identify trends, implementing promotional campaigns, and enhancing customer satisfaction through innovative solutions. Skilled in compliance monitoring, budget management, and supply chain optimisation to achieve organisational goals. Committed to fostering a collaborative work environment focused on continuous improvement and delivering high-quality results.
Overview
13
13
years of professional experience
Work History
Assistant Manager
REDTAG BMA INTERNATIONAL GROUP
Doha, QATAR
02.2015 - Current
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Developed and maintained safety protocols to ensure a safe working environment for all employees.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Monitored compliance with health and safety regulations, reducing incidents in the workplace.
- Analysed sales data to identify trends, making recommendations for inventory adjustments.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Prepared statements detailing operational detail and key performance indicators.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Managed budget allocation for department expenses, optimising resource use and cutting costs.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Enhanced customer experience by introducing a loyalty programme, increasing repeat business.
- Negotiated with suppliers to secure better prices, improving profit margins.
- Implemented promotional campaigns, ensuring staff were briefed and displays correctly arranged.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Set up business contracts, obtained signatures and processed paperwork.
Inventory Control Supervisor
REDTAG
Doha, QATAR
01.2013 - 01.2015
- Used inventory management system to maintain accurate order records.
- Supervised stocktaking activities, leading teams to complete audits within scheduled timelines.
- Prepared detailed inventory reports for management review, highlighting stock levels, discrepancies, and recommendations.
- Oversaw the implementation of a just-in-time inventory system, reducing holding costs.
- Cleaned and tidied storage areas to maintain health and safety standards.
- Organised stock areas and displays, facilitating product visibility with carefully labelled shelves providing access to goods.
- Recorded and reported missing stock or lost inventory to managing directors.
- Implemented stock rotation methods, reducing wastage and improving availability of fresh stock.
- Tracked inventory use and estimated needs for timely reordering.
- Compiled inventories of goods received for storage purposes.
- Assisted personnel with preparing high volume of daily orders.
- Documented levels and processed backstock to prepare for floor restocking.
- Kept flawless records of inventory counts, stock management activities and expenditures.
- Managed inventory levels in warehouse, conducting regular stock checks to maintain accurate records.
- Conducted stock counts of storeroom inventory and notified supervisor of low levels.
- Transported stock from warehouse and placed on shelves to replenish items.
Education
FINANCIAL ACCOUNTING (TALLY ERP9) -
OXFORD SOFTWARE INSTITUTE
SOUTH EXT.01.2012
SENIOR SECONDARY SCHOOL EXAMINATION -
NATIONAL INSTITUTE OF OPEN SCHOOLING
NEW DELHI01.2011
IN PAGE (URDU SOFTWARE) -
SIMTECH
NEW DELHI01.2011
CERTIFICATE COURSE ON COMPUTER CONCEPT (EQUIVALENT OF "O" LEVEL) -
DOEACC SOCIETY
NEW DELHI01.2010
SECONDARY SCHOOL EXAMINATION -
NATIONAL INSTITUTE OF OPEN SCHOOLING
NEW DELHI01.2009
COMPUTER APPLICATION BUSINESS ACCOUNTING AND MULTILINGUAL DTP -
NATIONAL COUNCIL FOR PROMOTION OF URDU LANGUAGE
NEW DELHI01.2009
Skills
- Staff training
- Inventory management
- Customer relationship management
- Sales analysis
- Compliance monitoring
- Visual merchandising
- Operational planning
- Team leadership
- Problem resolution
- Performance evaluation
- Budget management
- Strategic planning
- Supply chain management
- Communication facilitation
- Customer service skills
- Staff training and development
- Self motivated
- Team motivation
- Store operations efficiency
Languages
ENGLISH
Proficient
C2
ARABIC
Proficient
C2
URDU
Proficient
C2
HINDI
Proficient
C2
Hobbies and Interests
- Reading books
- Playing & Watching Cricket
- Exploring news
Personal Information
Passport Number: W3753955
Timeline
Assistant Manager
REDTAG BMA INTERNATIONAL GROUP
02.2015 - Current
Inventory Control Supervisor
REDTAG
01.2013 - 01.2015
FINANCIAL ACCOUNTING (TALLY ERP9) -
OXFORD SOFTWARE INSTITUTE
SENIOR SECONDARY SCHOOL EXAMINATION -
NATIONAL INSTITUTE OF OPEN SCHOOLING
IN PAGE (URDU SOFTWARE) -
SIMTECH
CERTIFICATE COURSE ON COMPUTER CONCEPT (EQUIVALENT OF "O" LEVEL) -
DOEACC SOCIETY
SECONDARY SCHOOL EXAMINATION -
NATIONAL INSTITUTE OF OPEN SCHOOLING
COMPUTER APPLICATION BUSINESS ACCOUNTING AND MULTILINGUAL DTP -
NATIONAL COUNCIL FOR PROMOTION OF URDU LANGUAGE