MohammedAadil Diwan
Aviation
Alipore, Chikhli, Navsari, Diwan
Summary
Highly motivated and skilled professional with a strong background in ground staff operations and certification. Eager to contribute leadership abilities and drive company growth. Extensive experience in executing efficient and effective processes, resulting in exceptional knowledge and practical expertise. Commitment to delivering outstanding all-round service that consistently exceeds expectations.
Overview
4
4
years of professional experience
1
1
Certification
4
4
Languages
Work History
Senior Customer Service Executive
Airindia Ltd
04.2024 - Current
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
- Managed escalated customer issues with diplomacy and professionalism, often turning challenging situations into positive outcomes.
- Resolved Product or Service issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
- Implemented quality assurance initiatives that resulted in decreased error rates across all channels of communication.
- Handled passenger queue management at check-in stations.
Aviation Security Officer
InterGlobe Aviation LTD
03.2023 - 08.2023
- Responded to inquiries effectively.
- Employed high-tech imaging techniques for comprehensive passenger screening.
- Applied stringent techniques to ensure accurate human screenings.
- Focused on identifying weapons of mass destruction.
- Addressed and resolved issues in security screening practices during regular supervisory discussions.
- Supervised airfield tasks to enhance loading efficiency.
- Ensured accurate routing of luggage for specific destinations.
- Oversaw baggage breakdown for secure dispatch of passenger luggage.
- Completed comprehensive X-ray checks on travelers' baggage.
- Controlled airside activities, optimizing flow and efficiency for smooth operations.
Land Side Shift Coordinator Operations
Qatar Airways
11.2022 - 01.2023
- Oversaw progress of teams and employees for improved outcomes.
- Checked tasks thoroughly to achieve high targets.
- Facilitated collaborative efforts to meet all goals.
- Directed task assignments for the team, evaluating compliance standards.
- Addressed customer complaints and issues professionally while maintaining satisfaction.
- Supervise operational aspects of airside and outer areas.
- Coordinate inside and outside airport activities for efficient service.
Sale Support Executive
Flightpath Travel
07.2021 - 10.2022
- Coordinated booking management to enhance team efficiency.
- Developed innovative solutions to enhance process efficiency.
- Boosted issue resolution speed through targeted problem identification.
- Created strategies to overcome sales obstacles and drive business growth.
- Established compliance with policies to ensure a safe working environment.
- Generated precise financial analyses on schedule.
- Coordinated and organized informational materials for team meetings.
- Oversaw performance of hired staff to achieve scheduled goals.
- Handled ticket reservations efficiently with GDS software.
- Implemented strategies in the call center to resolve customer issues effectively.
Education
Certificate of Higher Education - Airport Tour and Travel Management
Aerostar Jet Training Academy
Surat, GJB.COM - Commerce
DR APJ ABDUL KALAM UNIVERSITY
INDORE07.2019
HSC - Commerce
EDUSUCCESS PUNE
PUNE04.2016
SSC - Regular
K&B Sarvajanik High School
Alipore Chikhli03.2014
Skills
I hereby declare that the above-mentioned information is true to the best of my Knowledge
Accomplishments
- Certification in Professional Course in Aviation, tours &travel Management From Aerostar
- Jet Training Academy
- Experience well-known Travel company (UK Based) As A Customer service executive as well reservation executive and sales support executive
- Also Knowledge of GDS Softwares.
Certification
Course in Aviation, Tour & Travel Management from Aerostar Jet Training Academy certified
Languages
6,6,6,6
Contact
Alipore, Chikhli, Navsari, Diwan, India 396409
Timeline
Senior Customer Service Executive
Airindia Ltd
04.2024 - Current
Aviation Security Officer
InterGlobe Aviation LTD
03.2023 - 08.2023
Land Side Shift Coordinator Operations
Qatar Airways
11.2022 - 01.2023
Sale Support Executive
Flightpath Travel
07.2021 - 10.2022
Certificate of Higher Education - Airport Tour and Travel Management
Aerostar Jet Training Academy
B.COM - Commerce
DR APJ ABDUL KALAM UNIVERSITY
HSC - Commerce
EDUSUCCESS PUNE
SSC - Regular
K&B Sarvajanik High School
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