Summary
Overview
Work History
Education
Skills
Timeline
Generic
MD KHALID ALI

MD KHALID ALI

New Delhi

Summary

To work with an organization where I can utilize my knowledge, skills, strength and contribute towards growth of the organization along with self-development. Operations, planning, resource management, vendor partner management and people management are my core strengths and wish to explore more in these areas.

Overview

10
10
years of professional experience

Work History

Key Accounts Executive

Envia.com
Noida
11.2024 - Current
  • Build and maintain strong, long-term relationships with key clients.
  • Understand client needs, operations, and supply chain challenges to propose tailored logistics solutions.
  • Serve as the primary point of contact for escalations, performance reviews, and strategic planning.
  • Monitor service delivery performance, and resolve issues proactively.
  • Identify and close opportunities for upselling and cross-selling additional services (e.g., warehousing, last-mile delivery, express shipping, and value-added services).
  • Developed and implemented key account plans to meet customer needs and increase company profitability.
  • Conducted meetings with clients to discuss their objectives, challenges, and strategies.

  • Utilized CRM tools to analyze key account data and generate reports for internal and external stakeholders.

Senior Executive

Xpressbees logistics solution pvt. Ltd
03.2021 - 10.2024
  • The Best logistic partner of delivering Happiness
  • Handling client Relationship manager and KAM
  • Build positive and productive relationships with clients for business growth
  • Handling 6 Client e.g
  • Oriflame, avon beauty, Industrybuying, Lujobox, Unayur (B2C)marketing
  • Also handled heavies account(B2B) e.g
  • Bijnis
  • Monitor the NDR/RTO and find actionable for reducing monthly NDR & RTO %
  • Responsible to close Internal and Client escalations within TAT
  • Daily Activity to share RCA (Root Cause Analysis) on order level from First Mile, In Transit, line haul to Last mile process
  • Efficiency in Excel with all Major Formula to prepare Monthly/Weekly/Daily Reports
  • Responsible for decreasing aging of the shipments
  • To attained weekly meeting with client
  • Responsible for provide better service to client.

Logistics Executive

IAITO InfoTech Pvt.Ltd
07.2018 - 05.2020
  • Direct And Follow-up With incoming materials and outgoing finished products to ensure prompt delivery to customers
  • Work with and monitor the efforts of partners in the supply chain to ensure smooth operation
  • Responsible for planning and tracking the shipment of final product according to customer requirements
  • Maintaining the MIS Report
  • Prepare the monthly and weekly report for upper management
  • Taking the query of vendors and fulfill their Needs
  • Follow-up with the Courier Partners branches through mail and call
  • Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.

Management Trainee

Naaptol online shopping
12.2015 - 04.2018
  • Last Mile Delivery & Warehouse (operation), Pvt .Ltd
  • Task:
  • Responsible for deliver the ordered shipments to end user
  • Handling team query and problems related to customer satisfaction and courier
  • Plan and Supervise export shipments
  • Tracking the vehicle movement
  • Preparing the vehicle report and manage the vehicle
  • Attending weekly and monthly meeting, and presenting our territory
  • Controlling the delivery cycle
  • To coordinate & follow up with logistics partner (Aramex)
  • Follow up with our Branches & operations and ensure delivery within time
  • Maintain MIS Report
  • Knowledge of Reverse Logistics

Saint Gobain India pvt.ltd
East Delhi
04.2015 - 04.2015
  • Identify all local influence center for Saint Gobain Weber
  • Assist with Business Development as per blueprint
  • Participate in Promotional activity and business development.

Education

Post Graduate Diploma - Management (Marketing

Centre For Management Development
04.2016

BBA - Marketing

Bidhan Chandra College
08-2014

Senior Secondary Education -

Rahamania High School
Asansol
02.2010

Matriculation -

Rahamat Nagar High Secondary School
Burnpur
03.2008

Skills

  • Team Management
  • Critical and creative thinking
  • Revenue generating
  • Research skills
  • Customer service skill
  • Time management
  • Convincing Skills
  • Relationship building
  • Documentation and control
  • Excellent listening skills
  • Goals and performance
  • I do hereby declare that the above mentioned information are true to the best of my
  • Knowledge
  • Customer Service
  • Relationship Building

Timeline

Key Accounts Executive

Envia.com
11.2024 - Current

Senior Executive

Xpressbees logistics solution pvt. Ltd
03.2021 - 10.2024

Logistics Executive

IAITO InfoTech Pvt.Ltd
07.2018 - 05.2020

Management Trainee

Naaptol online shopping
12.2015 - 04.2018

Saint Gobain India pvt.ltd
04.2015 - 04.2015

Post Graduate Diploma - Management (Marketing

Centre For Management Development

BBA - Marketing

Bidhan Chandra College

Senior Secondary Education -

Rahamania High School

Matriculation -

Rahamat Nagar High Secondary School

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