I spend my time reading news and books on finance, and I am highly motivated by Warren Buffett and Peter Lynch
MOHAMMED ABBAS MOHIUDDIN
Hyderabad
Summary
Dedicated and efficient customer service professional with a strong commitment to enhancing customer satisfaction. Deep understanding of industry standards and product knowledge. Excels at resolving issues and promoting sales to drive revenue while effectively meeting diverse customer needs.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Sr. Associate Technical Support
Tech Mahindra
01.2024 - Current
- Assist customers with product setup, installation, and usage questions, ensuring they maximize their experience.
- Provide expert-level troubleshooting and solutions for customers with various product and service issues.
- Stay informed about company products, services, and industry trends to provide accurate assistance.
Customer Service Associate - Resolution Specialist
24-7 Intouch (Formerly Known as Knoah Solutions)
09.2021 - 12.2023
- Maintain up-to-date knowledge of the company's products and services to provide accurate technical support.
- Troubleshoot product-related technical issues and guide customers through step-by-step solutions.
- Maintain a positive and professional demeanor while handling customer complaints or concerns.
Customer Service Associate
HRH Next Services Pvt.Ltd
01.2021 - 07.2021
- Respond to customer inquiries via phone, and live chat in a timely and professional manner.
- Document all customer interactions and transactions in the CRM system.
- Follow up with customers to ensure satisfaction and resolve any outstanding issues.
Air Ticketing Executive
Akbar Online Pvt.Ltd
01.2020 - 03.2020
- Collaborate with airlines and other service providers to ensure timely and accurate booking confirmations.
- Good knowledge of airfares, flight schedules, and travel documentation.
- Handle customer requests for flight changes, cancellations, or refunds.
- Proficient in using global distribution systems (GDS) such as Sabre, Galileo, and Amadeus.
Air Ticketing Executive
Destination Next Travel & Tours
11.2017 - 05.2019
- Process flight reservations and issue tickets according to customer preferences.
- Provide information on the best flight options, fares, and travel packages.
- Monitor flight status updates and assist customers with any changes or delays.
Education
B.Com - GEN
Anwarul Uloom College
Hyderabad 04.2001 - 2023.01
Intermediate - MPC
Sultan-Ul-Uloom Junior College
HyderabadSSC -
Royal Indian High School
HyderabadSkills
Operating System: Windows XP/7, 8, 10
Applications : MS-Office (Word, Excel, PowerPoint), Browsing online
Honest & Hard working
Self-confidence
Positive Attitude
Good communication skills and a quick learner
Multitasking and coordination skills
Interests
I am also passionate about swimming
Timeline
Sr. Associate Technical Support
Tech Mahindra
01.2024 - Current
Customer Service Associate - Resolution Specialist
24-7 Intouch (Formerly Known as Knoah Solutions)
09.2021 - 12.2023
Customer Service Associate
HRH Next Services Pvt.Ltd
01.2021 - 07.2021
Air Ticketing Executive
Akbar Online Pvt.Ltd
01.2020 - 03.2020
Air Ticketing Executive
Destination Next Travel & Tours
11.2017 - 05.2019
B.Com - GEN
Anwarul Uloom College
04.2001 - 2023.01
Intermediate - MPC
Sultan-Ul-Uloom Junior College
SSC -
Royal Indian High School
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