Mohammed Abdul Azeez
Bangalore
Summary
Resourceful System Administrator known for high productivity and efficiency in task completion. Specializing in network infrastructure, server management, and security protocols. Excel in problem-solving, adaptability, and communication, ensuring smooth system operations and user support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Systems Administration Analyst
NTT Data
Bangalore
05.2020 - 12.2024
- Troubleshot application errors and provided technical support to end-users.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Maintained inventory of hardware assets, including servers, laptops, anddesktops.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Collaborated with cross-functional teams to ensure cohesive service delivery.
- Prioritized each incident based upon its impact on business and escalated issues considered major threats.
- Performed root cause analysis activities when investigating production incidents.
- Trained team members on ITSM procedures and policies.
- Provided technical assistance to end users on Active Directory related queries or incidents.
Technical Support Engineer
VMware On Contract with Concentrix
Bangalore
06.2016 - 07.2018
- Provided on-call support via remote desktop software, diagnosing customer issues over private and public networks.
- Provided technical expertise in installing, configuring, and maintaining VMware ESXi and vSphere environments.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately 24/7.
- Guided customers in licensing the VMware products, such as vSphere, vCenter, Fusion, Workstation, and AirWatch.
- Suggested end users with various VMware product features, versions, and editions to meet their requirements.
Education
Master of Computer Application - Computer And Information Sciences
PSG College of Arts And Science
Coimbatore05-2014
Skills
- Active Directory management
- Incident management
- Ivanti Neuron Administration
- System administration
- System analysis
- Azure Active Directory
- Office 365
- Microsoft Entra ID Management
- IT service management
Accomplishments
- Achieved the Excellent Delivery Performance Award in NTT DATA for the year 2022.
- Achieved Rising Star Award in Concentrix for the year 2017.
Languages
Tamil
First Language
English
Advanced (C1)
C1
Certification
- Certified Ivanti Neuron Administrator
- Certified ITIL 4 Foundation
- Certified VCA Associate
- Certified Silver Level Inclusion
Timeline
Systems Administration Analyst
NTT Data
05.2020 - 12.2024
Technical Support Engineer
VMware On Contract with Concentrix
06.2016 - 07.2018
Master of Computer Application - Computer And Information Sciences
PSG College of Arts And Science
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