Mohammed Abdul Ghani
HYDERABAD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Innovative and results-driven in developing, implementing, and optimizing knowledge management systems and operational processes. Proven expertise in streamlining workflows, improving organizational efficiency, and fostering a culture of continuous improvement. Adept at leading cross-functional teams and leveraging technology to drive knowledge sharing and operational excellence.
Overview
5
5
years of professional experience
Work History
IT Network and Telecom Engineer L2
Astreya Consultancy
Hyderabad
07.2023 - Current
- Provided technical assistance to customers, colleagues, and managers on a variety of IT-related issues.
- Resolved escalated customer service requests from Level 1 support personnel.
- Assisted with the development of new policies related to IT infrastructure.
- Provided guidance on troubleshooting procedures to junior IT staff members.
- Replied to customer queries via email, messaging systems, and support ticket platforms.
- Contributed to the knowledge base by creating and maintaining articles and other technical documents.
- Drafted documentation on tutorials and FAQs to eliminate unnecessary service calls, and avoidable user errors.
- Provided technical support to customers for their telecom-related issues.
- Monitored vendor services and carriers to ensure timely delivery of services according to SLAs.
- Developed and implemented an enterprise-wide knowledge management strategy, resulting in a [specific percentage] improvement in information accessibility and sharing.
- Facilitated cross-departmental collaboration to ensure consistency and alignment of knowledge-sharing practices.
- Led training initiatives to educate employees on updated workflows and knowledge management tools.
- Monitored key performance indicators (KPIs) to assess the effectiveness of processes, and introduced corrective actions as necessary.
IT Network Engineer L1
Movate Technologies
Hyderabad
12.2022 - 06.2023
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Developed and maintained user accounts, permissions, and access rights.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Created technical documentation for internal use by IT staff members.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
- Used remote login tools to assist clients with technical and product questions.
- Served as first point of contact for incoming technical service calls and emails.
Network Engineer
Atria convergence and Technologies
Hyderabad
12.2021 - 11.2022
- Configured and maintained network hardware, including routers, switches, and wireless access points.
- Conducted maintenance checks on all splicing tools to ensure proper operation.
- Assisted with splicing and terminating of single-mode and multi-mode fibers.
- Provided technical support to users experiencing difficulties with their networks.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Monitored system performance to promote network speed, availability and reliability.
- Performed pre-splice testing of cables and connectors to ensure proper functioning before splicing.
- Performed maintenance on wiring equipment such as splicing and soldering.
- Supervised junior technicians in their tasks such as cable installation, splicing and termination.
- Prepared detailed documentation for all cable splicing activities.
- Performed splicing activities on coaxial, fiber optic and copper cables in accordance with industry standards.
- Inspected fiber optic cables for any damages or irregularities prior to splicing.
Jio Fiber Engineer
Quess corp. Ltd
Hyderabad
11.2019 - 01.2021
- Communicated with customers to access work areas and explain work.
- Installed, set up and repaired devices and system components.
- Pulled lines to proper tension for safety and durability of installation work.
- Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
- Set up modems and other hardware with necessary cables.
- Completed line work at heights using bucket trucks and underground using access points.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Laid out cabling plans and ran through buildings to desired locations.
- Worked with truck-mounted reels to complete large installation projects.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Osmania University
Hyderabad,India06-2019
Diploma - Electronics And Communication
Quli Qutub Shah Polytechnic College
Hyderabad05-2016
Skills
- Operating systems
- Associate member for Process Improvement Professionals
- Technical documentation
- Technical troubleshooting
- System troubleshooting
- Customer support
- Telecom billing systems
- Core Competencies
- Knowledge Management Systems
- Process Improvement and Optimization, Change Management
- Team Leadership and Collaboration, Workflow Automation
- Stakeholder Engagement
- Data Analysis and Reporting
- Training and Development Professional Experience
APPRENTICESHIP
- Completed 6 Months of Apprenticeship in DRDL (Defense Research and development Laboratory) Govt. of INDIA.
Timeline
IT Network and Telecom Engineer L2
Astreya Consultancy
07.2023 - Current
IT Network Engineer L1
Movate Technologies
12.2022 - 06.2023
Network Engineer
Atria convergence and Technologies
12.2021 - 11.2022
Jio Fiber Engineer
Quess corp. Ltd
11.2019 - 01.2021
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Osmania University
Diploma - Electronics And Communication
Quli Qutub Shah Polytechnic College
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