Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Mohammed Arif Vempalle

Mohammed Arif Vempalle

Hyderabad

Summary

Results-oriented Customer Success Manager with over four years of expertise in SaaS sector, focusing on HRMS solutions.

Overview

6
6
years of professional experience

Work History

Customer Success Analyst

insightsoftware
Hyderabad
03.2025 - Current
  • Strengthened relationships with "At Risk" customers to proactively minimize churn.
  • Updated customer health scores and records based on negotiations and discussions.
  • Created renewal offers and quotes by analyzing contract data and usage trends.
  • Led forecasting meetings for assigned account portfolios to maintain accurate renewal projections.
  • Negotiated contract terms and pricing in collaboration with internal stakeholders.
  • Ensured data accuracy by maintaining up-to-date account details within CRM system.
  • Identified upsell and cross-sell opportunities for referral to Sales team.
  • Communicated customer feedback to departments for continuous improvement efforts.

Sr. Product Specialist

KEKA Technologies
Hyderabad
02.2023 - 03.2025
  • Onboarded over 30 organizations efficiently to enhance client engagement.
  • Spearheaded deployment of KEKA HR modules, including Core HR and Payroll, for multiple clients.
  • Managed portfolio of 25 client accounts, each with over 500 employees, ensuring high retention rates.
  • Resolved client queries and escalated issues to uphold customer satisfaction levels.
  • Delivered proactive product training and feature updates to enhance client knowledge.
  • Conducted quarterly business reviews with senior stakeholders to align product deliveries with client outcomes.
  • Streamlined onboarding process by developing knowledge management resources and managing escalations effectively.
  • Drove product adoption through comprehensive training programs for client Points of Contact.

Customer Success Executive

TalentRecruit
Bengaluru
04.2021 - 02.2023
  • Served as primary contact for 32 clients, enhancing relationship management strategies.
  • Managed client relationships through strategic planning, monitoring, reporting, and retention efforts.
  • Communicated insights and plans effectively to cross-functional teams and management.
  • Gathered critical information from stakeholder meetings and produced actionable reports.
  • Conducted training sessions for new team members, ensuring seamless onboarding.
  • Provided walk-through sessions for existing team members to reinforce knowledge.

Junior Designer

QiWorks & Creatives Pvt. Ltd
Bengaluru
06.2019 - 09.2019
  • Assisted design team with front-end web development tasks.
  • Acquired practical experience in HTML for effective website development.
  • Learned requirements analysis and solution design processes.
  • Shadowed Technical Lead to study client and team management best practices.

Education

B.Tech - Computer Science Engineering

Presidency University
Bengaluru
04-2021

Skills

  • Customer relationship management
  • Data analysis
  • Forecasting and renewal
  • Contract negotiation
  • CRM proficiency
  • Upselling techniques
  • HR management systems
  • Payroll administration
  • Excel expertise
  • SQL proficiency
  • salesforce

Affiliations

Cooking

Photoshop

Online Games

Listening to Music

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1

Timeline

Customer Success Analyst

insightsoftware
03.2025 - Current

Sr. Product Specialist

KEKA Technologies
02.2023 - 03.2025

Customer Success Executive

TalentRecruit
04.2021 - 02.2023

Junior Designer

QiWorks & Creatives Pvt. Ltd
06.2019 - 09.2019

B.Tech - Computer Science Engineering

Presidency University

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Mohammed Arif Vempalle