Hi, I’m
MOHAMMED ASAD MALLICK
Sales Executive
Tirupati
Summary
To seek challenging career where I can show my technical & functional expertise work towards the growth of organization and to explore myself fully in this competitive world. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
5
years of professional experience
8
years of post-secondary education
Work History
Helloworld Technology Pvt Ltd.
Telesales Executive
02.2023 - Current
Job overview
- Selling rental accommodations (Flats and PG)
- Communicating with customers, making outbound calls to potential customers, and following up on leads
- Understanding customers' needs and identifying sales opportunities
- Answering potential customers' questions over the calls
- Keeping up with product and service information and updates
- Creating and maintaining a database of current and potential customers
- Explaining and demonstrating features of products and services
- Staying informed about competing products and services
- Upselling products and services
- Closing sales and achieving sales targets.
Nobroker Technology Pvt Ltd.
Relationship manager
06.2022 - 11.2022
Job overview
- Rental agreement process
- Handling the Paid customers of rental agreement service
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Identify and assess customer needs
- Dail outbound and attend inbound calls of customers and leads (At least attend 130-150 calls a day)
- Keeping customers up to date on the progress of their account
- Follow communication procedures, Guidelines, and Policies.
Nearby technology Pvt Ltd.
Operations Executive
01.2022 - 06.2022
Job overview
- IRCTC Process - Activation
- Verification of documents, Email/Mobile/Pan for the IRCTC id creation
- IRCTC id creation of all application received and resubmitted cases
- Minimum of 25-35 Id creations per day underan OTP Base
- Process the Digital certificate application and IRCTC id to be created, also dispatch the dongle to the customer's address
- Keeping the customer records and taking the follow up with customers if required
- Support the salespersons / Customers with documents
- Support the salespersons / Customers witha technical issue
- Know customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Nearby technology Pvt Ltd.
Sales Executive
09.2019 - 12.2021
Job overview
- Communicating with customers, making outbound calls to potential customers, and following up on leads
- Understanding customers' needs and identifying sales opportunities
- Answering potential customers' questions over the calls
- Keeping up with product and service information and updates
- Creating and maintaining a database of current and potential customers
- Explaining and demonstrating features of products and services
- Staying informed about competing products and services
- Upselling products and services
- Closing sales and achieving sales targets.
Nearby technology Pvt Ltd.
Customer Support Officer
10.2018 - 08.2019
Job overview
- Customer support executive
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information as per the product and process
- Meet personal/customer service team call targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file.
Education
Siddhartha institute of science and technology
B-Tech, Mechanical engineering
02.2012 - 03.2020
University Overview
Board: JNTUA
Skills
Complaint Handling
Personal Information
- Father's Name: SARFARZ AHAMED MALLICK
- Date of Birth: 02/15/95
- Gender: MALE
- Nationality: Indian
- Marital Status: Single
Personal Qualities
- Highly motivated and eager to learn new things.
- Strong motivational and leadership skills.
- Ability to produce best result in pressure situation.
- Excellent communication skills in written and verbal both.
Disclaimer
I hereby declare that the above information's are true to best of my knowledge.
Timeline
Telesales Executive
Helloworld Technology Pvt Ltd.
02.2023 - Current
Relationship manager
Nobroker Technology Pvt Ltd.
06.2022 - 11.2022
Operations Executive
Nearby technology Pvt Ltd.
01.2022 - 06.2022
Sales Executive
Nearby technology Pvt Ltd.
09.2019 - 12.2021
Customer Support Officer
Nearby technology Pvt Ltd.
10.2018 - 08.2019
Siddhartha institute of science and technology
B-Tech, Mechanical engineering
02.2012 - 03.2020
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